Things Engraved

I originally posted this review back in October. I posted it on the Millwoods Things Engraved as the West Edmonton Mall location was not on Unilocal.I was still learning how to use Unilocal and did not know I could add a store. I had by far the worst customer experience I’ve ever had in my entire life at the WEM Things Engraved. I went there on a Tuesday night and purchased an ID bracelet that I wanted engraved. There was a female and male employee working. They told me to come back in an hour which would’ve been 730 and the bracelet would be ready. After leaving the store I realized I didn’t want to hang around the mall for another hour so I called and asked if I could pick up the bracelet the next day. The female sales associate said that would be fine and asked what time I would come in. I told her I would be there between 530 and 6 she said that was fine. I went there the next day and the same two employees were working. When I asked for my bracelet she pulled out their receipt and said «it’s supposed to be ready for 730 tonight.» I explained to her that I had actually been in there the day before and it was supposed to be ready for 730 that night. After talking for a few minutes she pulled out the bracelet and showed me that actually what had happened was the machine had «slipped» and the heart that was supposed to be engraved had gotten a bit distorted. She said «I can fix it but it won’t be ready for 45 minutes.» (She also said I could take it as it is. Which I found really weird. Who would ever take a broken bracelet they paid full price for?) I told her I’d been working all day and was exhausted and asked if it would be okay if I came in and picked it up the next day. She said that was fine, asked me what time I was coming and I said I would be there at 3:30. The next day I walk in at 3:30 and the male employee was working. I walk to the counter and ask for my ID bracelet. He picks up the box and says to me «it’s supposed to be ready for 730 tonight.» As angry as I was, I stayed calm and explained the entire situation to him and why I was frustrated. He proceeded to tell me that he did not hear the female employee tell me that the bracelet would be ready for today at 3:30. I told him I was concerned as I needed the bracelet for a baptism that Sunday (this was Thursday) and he told me there was nothing he could do and I would have to call back at 4:30 when another employee would be working who could help me. I phoned back at 4:30 and wound up speaking to a completely different employee who after some discussion admitted to me what had actually happened. The bracelet had been ruined by the machine and was not able to be fixed so they had ordered a new bracelet from the Millwoods store and were waiting for that bracelet to come in. I was extremely angry and told the employee that had they told me that the first day, I would’ve happily gone to the Millwoods store and picked up the bracelet as I live on the southside, literally a 5 minute drive from Millwood’s Town centre. Instead of being honest with me and just telling me that the bracelet needed replacing, they treated me like a complete fool and wasted my time. At this point I was so frustrated as she still couldn’t give me a date when my bracelet would be ready that I phoned their head office and made a complaint. On Friday morning, I spoke to a very nice woman from their head office who told me she had spoken to the store and had ensured that the bracelet would be ready for me to pick up on Saturday morning. She was extremely apologetic and definitely made up for the bad experience. But I still had to drive 20 minutes out of my way to go and pick up this bracelet on Saturday. I had resolved to pick up the bracelet and put the entire incident behind me and chalk it up to employees having a bad week or something. But, when I went to pick up the bracelet Saturday morning. I walked into the store and both the female and male employee that I had been dealing with the entire time were working. I asked for my bracelet and when the female employee handed it to me she said to me «this is why we asked you to call before coming in to pick up the bracelet. So you wouldn’t come when it wasn’t ready.» After having maintained my calm this whole situation I got angry with her. No one had ever told me to call prior to coming in. I told her that if they had just been honest with me immediately, I would’ve gone to the Millwoods location as I live very close to that store. I could not believe that after all this she still had the audacity to argue with me and act like this was my fault. They completely jerked me around and acted like they never made any mistakes. I had no issue with the fact that the bracelet had been damaged. I would’ve been perfectly happy to wait until Saturday to get the bracelet. But what I don’t accept, and find extremely insulting, is employees treating me like an idiot and not being honest with me. I will never shop at Things Engraved again.

we came to get stainless-​steel muds with personalized engraving for the kids graduation, the price of the muds were fair but we found out the way they are charging for engraving price is totally crazy, with $ 0 .90cent for each character is ok but one single dot “. ” (We got lots of dots) Is also $ 0.90 is quite unfair, we pay for the work anyway, our final bill came to engraving cost 2X as the muds cost. One time deal only I do not need to come back!