Sears

A warning to everyone looking to buy appliances from Sears. Warranty is horrible, we have a dishwasher that stopped working. Took 7 days to get a repairman out. Another week to get parts. Tried to book a new service call when Sears said they already had one booked for 10 days later but we were never told about it so can’t get time off to make their sceduled appointment. Rebooked for this Saturday 7 days out from when the parts came in. Supervisor said we would not be rebooked service will be on Saturday May 9^th. Get a call May 8^th saying «service man hurt his leg. No other repairman available» now reschedule for wednesday may 13^th. Can’t rely on what they say. Warranty is terrible!!!

This review is about their photo studio. They made us wait about half an hour because they were understaffed. Then, the photographer was very unprofessional. She took our family picture in front of an awful backdrop of dirty curtains and did not align us properly. When we asked if the ugly background can be photoshopped out, she said it was not possible. So we did not get a single good picture. Stay away from this studio!

I came here for Boxing Day sales after Christmas and there were some good deals to be found, with extra discount on already marked down merchandise. The best time to shop here is when they have items marked down 40−50% off or providing additional discount of sale items. They offer some brand name clothing, and athletic wear often on sale cheaper than other stores. The shoe department also offers the same. Their Jessica brand is ok as well and decent quality. I have shopped in the men, and ladies’ departments and occasionally housewares but it’s not all the time that I found something I like and price is right.
There isn’t much for service and one time I shared my experience about an unappreciative and grumpy sales associate and the store manager called me with a day or two! I didn’t loudly complain but it was nice that the manager cared enough to talk to me about my experience and offered me a gift card. For that, I’m giving them 4 stars as I think this is exceptional service and doubt that other department stores would offer this type of service.

Bought my son’s glasses here. He went in to get them fixed, for a broken nose pad. The lady (I use the term loosely) there would not trust he bought his glasses there and looked up his order. Fine. She fixed them grudgingly. The other nose pad broke the following week. She wasn’t pleased that he was back, and in order to avoid having to fix them, decided to tend to two other customers who were there after him, asking him to either wait or leave his glasses there. He protested; she didn’t care, and ignored him. We’re not asking for favours. We have lifetime free repairs; and I would pay if asked, that isn’t even an issue. It’s disrespect.

I’m sure Sears does not require an intro.
Parking is available in front of the store, though you’ll be competing with customers of Cactus Club and Famoso.
The layout is similar to other locations, which I won’t get into. I do have 1 major complaint with this location though — there are not enough checkout areas. There are only 2 (located at diagonally opposite ends) on each floor, and today only 1 was staffed! All it took was 1 customer with a bunch of complicated requests, and a 15 minute queue resulted (I was 2^nd in line). I considered simply leaving and not buying what I originally intended. Hopefully next time they will staff things better.

I’ve shopped there a few times recently — on Boxing Day, they had a great sale on beds. Since my bed was 10+years old and my guy’s back was sore often, I figured, hey! why not?
Well … I should have known better. a) always check with Consumers Reports before buying a big ticket item and b) Sleep Country has waaay better commercials. And customer service.
Now there are only two things really that I need to complain about Sears. The sales person didn’t tell me that for a measly $ 25 extra, the delivery guys would set the bed up for me. A king-​sized bed is HUGE — my hubby and I struggled to get it together so the extra charge would have been worth it.
Also, the bed we received is not comfortable in the least and I figured it had something to do with the boxsprings b/​c I was feeling a huge hill in the middle of the bed, it was like I was sleeping in a hammock — so I called customer service, who said they’d send out a furniture mechanic (a mechanic of furniture? I didn’t know there was such a thing!) to check to see if it’s only a comfort thing or if the mattress was defective. Great! But it was two weeks later that the fellow came by … and it was arranged last minute after I’d called a second time wondering what was going on. When the mechanic came, he took some photos and measured something or other after commenting that we’d set the bed up improperly. Hubby and I rearranged the bed which fixed 50% of the problem (!). Another two weeks later (do you notice a theme, here?), I find out from the customer service person that the mattress was deemed defective and the store would be calling me re: arranging a replacement delivery. Said store sales person (the same one, incidentally) called and left a message for me to call her. I went back to the store because I wanted to explain my theory re: the boxsprings (man, this is getting longer than I intended it to) and she didn’t seem to understand at all. I don’t want a new mattress if the mattress is fine and the boxsprings are warped! So I called customer service again …
Anyhow. I suppose I could have simply said that customer service for Sears is slower than molasses in January.
Wish me luck. I’m getting a new mattress anyway (!) tomorrow. I’ll keep you updated if you like.

Sears always surprises me by the wide selection of home items they carry. They used to carry clothes a step below Hudson’s Bay, but they’ve gone through a huge transformation over the last few years and now carry more desirable items. I try to get in and get out as quickly as possible, as there are usually a lot of people at this store. Sears tends to have their deals on the weekends, so you better be prepared to go there early to beat out the crowd. It’s understandable though; their deals on clothing and electronics are great, and we also find great deals on summer backyard items.
Due to the large volume of people that go through this store, it is next to impossible to find a sales associate. I also dislike having to dig through the pile (literally) of disorganized clothes to find something. Its not uncommon to find clothes all over the floor too. You can also find a lot of home interior décor items here as well.