Restoration Hardware

Bought bedroom furniture and living room furnishings. The service was very impressive. Shipping was excellent with the service that they have hired. All items are stunning. We had a problem with one item and they are exchanging it free of charge. Yes it’s pricey, but the quality and service sets them apart.

I’ve shopped at RH many times before, but I am writing because I had a particularly disappointing experience tonight.
My husband and I are moving into a new place and we need some new furniture. We were prepared to buy an RH sectional sofa (even knowing the current state of the Cdn dollar and how the conversion will be painful). I’ve loved RH products for years and this was going to be a treat that should last us the next 20+ years.
It took several minutes before a salesperson greeted us. No one likes when salespeople jump on you, but one completely ignored us (she looked over at us periodically), and the other took her sweet time to come over (the store wasn’t busy). She was somewhat helpful, but she definitely had an attitude. I felt like I was in Pretty Woman. Do I have to wear a ballgown or something to prove I can afford to shop there?! I guess jeans and t-​shirts aren’t good enough.
So, we priced it all out and she informed us that shipping would be 20% of the sofa’s price. TWENTY PERCENT. When we mentioned that sorry, but this is ridiculous (and yes, we told her we know it’s not her fault), she started to argue. Nothing but attitude from her… no apologies, no offer to throw in a little something. I don’t think she cared about making the sale at all. It would probably be cheaper to drive down to the States and buy it, and drive it back up in a U-​Haul. Even paying import duties it would probably still be cheaper. I am not sure how RH manages to sell their pricier pieces here in Canada, to be honest. It’s sad because I love their stuff, but 20% extra to ship is not right. I am not made of money, and even if I was… it’s still ridiculous. They really should get a Canadian warehouse like Sephora and other companies do. Then I would happily give them my money.
I am hoping someone who has some power in the company sees this review and makes some changes. That’s probably a long shot, though, so at least I got to vent a bit.
I probably will shop there again, but I will be giving them a fraction of what they could have made off of me. Instead of a sofa I will be buying a couple of lamps and more bathmats, maybe. Sorry RH… your products are lovely but not so much that I am willing to fork over an extra 20% for already expensive items. And your salespeople could benefit from some training on how not to ever judge a customer before they’re even greeted, making them feel like second-​class citizens for no reason. We will be buying the expensive sectional elsewhere.

I must say I was a bit intimidated by the pricing at restoration hardware but fell in love with a certain wall arm light. I needed 4 for my nail salon to be used at our manicure stations. We bought them, installed them and used them for a month. For some reason the lights could not withstand the daily adjustments-​2 of them broke at the base of the stem. I was so disappointed! I called RH told them about the situation and without any hesitation or «justification» they took all 4 lights back and gave me a full refund. I was so shocked and happy because it was way past 4 weeks from time of purchase. Every step of the way they were patient, understanding and diligent. For a bigger retailer this was very impressive. Although items may be more expensive, I would say the service and aftercare is well worth every penny spent!

I love this place. I could literally spend hours here, surrounded by the most gorgeous furniture around. I’ve always had very friendly service; they even like my dog! Sure, it’s a showroom and you can’t just take it and go. I get it. But I also would rather have someone come to my house and place it rather than do it myself. Just sayin’! Go stop in, look around and ask questions. I did and my house is rad now :)

I went to the store today to buy some towels that I had seen online. We walked thru the store a few times trying to decide on a colour. The clerk walking around with the iPad asked ‘one’ other lady in the store if she needed help. She then looked over at us and kept walking in the other direction. How did we look? hmmm both of us are professionals, it was after work so we were dressed for work… not sure what she did not like about us??? We were dressed nicer than her. Not having shopped in the store in the past, we did not know the ‘rules’ we found the towels we liked and took them to the clerk at the desk. They looked at us like we had two heads! «We will have to see if we have these towels» she told his with attitude. I asked why I could not have the ones I picked out and was told. «Those are on display you can’t have them» Let’s get this straight I thought — there is a display of 20 some towels and you are telling me I may have to order one I could not believe it. They checked in the back and found some — it was a good thing as I was not going to wait until they ordered them when they had plenty in the store. After reading the other reviews on line I agree. If the store is a showroom and the items need to be ordered please make that clear when I enter the store. I understand for large items but towels??? Also the customer service was terrible If the clerk would have put down the iPad and asked us if we need assistance we would have had a much better experience.

Was looking for house décor items at Restoration Hardware today. A tall leaning mirror caught my eye. I asked the sales clerk how much? She had to go online to search the price. $ 599.00. That sounded okay but then she said… of course that is in US dollars… (Excuse me? I thought I was shopping in Canada). Then she said, also we charge extra for shipping and then of course we charge you for customs and brokerage fees on top of that. The $ 599.00 price tag quickly turned into a $ 718.00 USD price tag… this amounts to about $ 759 Cdn before fees for currency conversion.
I find it OFFENSIVE that a corporate giant can come into my home town, in my country and charge me in another country’s currency! This is MY COUNTRY and you are a GUEST. You should be accommodating Canadians if you are going to open up a store here! This means, show me the price that includes shipping, exchange, brokerage… etc in CANADIAN DOLLARS! It should be illegal to charge Canadians in foreign currency in our stores.
Think I’m going to go over to Finesse Furniture and buy from the Hometown Boys in Canadian dollars. GRRRR!

They definitely do carry very unique things, especially for Edmonton. I was trilled to come across their showroom while shopping at Southgate. I went in trying to make a purchase on a few things and the sale associate approached me promptly. She began with picking out items over the online store with her ipad. Upon checkout, she then tells me that there is a 20% shipping cost on top of each item, which came to about $ 900. She explains that this is to cover the duties and taxes to cross the border to Canada. WHAT? I though am ordering my furniture at a Canadian store? She went on saying that I will also be charge in US dollars so I have to pay additional for conversion fee. But great news to me, if I use my debit card, I only get charge 1.2%. Okay, so why am i ordering from a Canadian store if I have to pay all these fees?
At the end of the day, it is what it is. But my suggestion to them is, if they decide to expand their US company to Canada, they should build all the extra fees into one ticket price in Canadian dollar.

Oh gigantic furniture, how I wish I had room for you in my house! So no, I do not have any of the insanely over sized couches, nor the bookcases built for those who live on the top of a bean stock. Alas, the majority of Restoration Hardware’s wares just do not fit the style, structural or square footage of my mid-​century south side home. Plus, I like a bit more elegance to my furniture then what the Restoration Hardware’s aesthetic is. But I still love the store!
The space is literally an oasis after you brave the walk past its chaos filled neighbour, the Apple store. It is calm, cool, usually quite quiet, with soft low lighting and the sales people are always very friendly. Every year at Christmas time they come out with really unique stocking stuffers and cool gifts. This has become one of my main go-​to gift stores for that reason. I also have a few items from the store in my back yard décor, as well as my most recent purchase, a rot iron @ sign.

Unbelievable customer service!
I ordered a few items online for Christmas. One item was damaged, one didn’t appear to work as it should. I contacted them via email and in less than 24 hours they had refunded one item as a replacement was not available, and shipped the second to me as a replacement. Now I fully expected to send the 2 items back and they said you are more than welcome to donate, or dispose of the items however you see fit. Thumbs up to Restoration Hardware. I wasn’t willing to give the one item as a gift as it had arrived damaged but it was certainly fine as a donation to the less fortunate. It wasn’t perfect, but it wasn’t bad. No questions asked… it was all resolved almost immediately.
Cudos to you! Customer service like that is next top impossible to find these days.

Furniture is nicely arranged and you can get great ideas from just doing a walk about. Prices are not moderate but tend to higher end, although can be affordable if you shop their sales.
My personal taste does not run to the burlap sack upholstered chairs which also have the deconstructed look… they just look really unkempt and the burlap makes me itch just looking at it. Restoration hardware’s aesthetic runs a lot to this style of furniture but having noted this, there are some real classical french style pieces and they have gorgeous lamps.

Would love to give Restoration Hardware a higher rating, but just can’t do it when I factor in price. As mentioned in previous reviews, this is the kind of store with gorgeous furniture that will make you cry because there is no way — at least for the average person — that you can afford anything here. Aside from a micro magnifying glass. And why would you need one ???
I remember feeling overwhelmed with envy upon my first visit here, but with each trip a very sad, sad reality emerges, the reality that I can’t afford anything here! Don’t get me wrong, the furniture is unique and beautiful in such a way that when you first lay eyes on everything, your mind starts building this dream home in your head, one built purely on blind hope and dumb love. And then you glance at the pricetag and your imaginary dream home comes crashing down like a ton of bricks!
That being said, they did have some unique items over the holidays ideal for stocking stuffers, and the price comes pretty close to decent when you take sale discounts into account. Cashmere hand warmers, various golf accessories, old school games for kids, to name a few things. I like that everything has an old vintage feel, though still made for the modern age. Alas, it is still a store where one enters with hopeful imagination and leaves with a heavy sigh (or a much lighter pocketbook)!

A more apt name would be «random stuff for the yuppie household.» But I enjoy the store — with its low lighting, furniture I will never be able to afford, and other random trinkets.
But we actually found some great holiday gifts there, and they were fairly reasonably priced when you factor in a number of special holiday discounts.
This store, like all other mall stores, coasts on very high margins, solely for the purpose of discounting when need be.

I was recently thrilled to find out we had a Restoration Hardware in Edmonton. As an expat American, I adored the stores in the U. S, and hadn’t been able to visit one for a year or so.
Boy, was I disappointed. What the heck happened? In contrast to the light and bright stores we have in the states, lined with interesting doorknobs, bathroom fixtures and gorgeous accessories, and cool doo-​dads like retro barware, barbequing implements, and gardening doo-​dads, they have created this one to look like a museum. And don’t count on actually BUYING anything. It’s doubtful you could afford more than, say, a single hand towel or a flour sack pillow imprinted with French words at $ 60-​something. Unless you’re one of those bankers from Wall Street or a neurosurgeon.
Really Restoration Hardware? This «gallery concept» is the way you want to go? The world (not just America) is in the middle of the worst economic downturn in years and this is what you cater to? Millionaires buying $ 4000 tables?
I was so disgusted, I left with a really bad taste in my mouth, and I won’t be back. They obviously don’t need or want my money. Got a tip for everyone. When they finally open Targets here, you can find great knockoffs of a lot of this stuff far cheaper. Wait a little while, and grab some bargains.