Enterprise Rent-A-Car

Rented a car from Enterprise because they were recommended to me by Fusion Collision (body shop just a few blocks away at 9241 — 34 Ave) while they were repairing my vehicle following a car accident.
I dropped my vehicle off for repairs, and the receptionist called over to Enterprise so they could pick me up and take me to get set up with a rental. I waited for OVER 50 MINUTES for the ride and nobody came. The receptionist at Fusion placed three separate calls and spoke to the manager at Enterprise. The manager kept reassuring her that they were just short staffed/​busy and someone was on the way. Finally, the receptionist and I got tired of waiting and she took me in her own personal vehicle to Enterprise. Keep in mind, Enterprise is a five minute drive from Fusion.*
*as a side note — the folks at Fusion were awesome and went above and beyond for me. No qualms with them whatsoever.
Finally got to Enterprise, and they had two small cars being washed in the wash bay and a dirty Hyundai Tucson out back that was just returned. I opted for the Tucson because it was of similar size to my own vehicle. They informed me to take a seat as they were going to put it throught he wash then clean out the inside. NO NO NO. I was so late for work at this point that I told them to just give me the Tucson as is and get me on my way. They did a quick inside sweep, I filled out the paper work and completed the inspection and they sent me on my way.
Four hours later at work, I get a call from Enterprise saying my insurance company approved me for a rental and let them know I might need one, so I should call Enterprise back so they can get me set up in a rental vehicle. WHAT?! I called and let them know that I already had one of their vehicles. The girl’s response on the phone? «OH! Just kidding.» Just brutal.
Won’t be using this place again. The staff were nice enough, but they’re very disorganized and need to get it together.

Great service, really enjoyed the people at the location, they were very pleasant & helpful. Wait was not long at all. Great price, great car. Very happy.

service was excellent!
However, vehicle had a tire problem. Tire service sign was on when vehicle was rented to me. Upon request, they inflated the tires, however, tire service sign came back on in two days. I couldn’t drive out of town, which I had planned while visiting Canada. I was hoping Enterprise would replace the vehicle, however, manager stated that he had no other vehicle to offer except for that caravan which I had booked online.

We rented a car here for 3 days and when we got to see the car, we were wary but ok with a small new car. 2014 fiesta. We then found out that they didn’t fill it with any gas or windshield liquids and coolant. We were shocked because we never had this type of situation before at a rental. They took about 15 – 20 min and they accommodated us with not having to pay for full tank again.
Then after 2 days, the car starts to break down. The air in the car broke and we couldn’t defrost the windshield. It was frozen and we have to drive with the windows down to try to at least get home.
Now it’s just parked outside and it needs to be towed. Needless to say, it’s been a waste and we had to miss out on many of our plans because of it.
Very disappointed and we definitely aren’t going to enterprise again. We have a group of 20+ that have been affected with our group not being able to efficiently meet, so this company needs to step up. We’ve been calling all morning for help and they say they have no extra cars. Is that possible?
Enterprise, I’m exiting.

I have a love-​hate relationship with Enterprise. They’ve got an awesome business set up and on many occasions have the best deals in town (or at least this part of town) for car rentals. Now, on other times, I feel bad because I end up having to go to them, more out of the patronage of sticking to one brand than anything else, and feel like their rates are crazy!
Don’t ever just show up at a rental branch! Sometimes they quickly run out of the smaller cars and if that’s what you’re looking for you’d end up paying an exorbitant rate for your car. The smart internet user would book a small car ahead of time, needn’t be two months ahead, could just be a day ahead and then show-​up.
This one time we were renting a car to go the mountains in late fall. We had booked a midsize car, 4 door blah. and they were out of it and the only thing they had was an SUV! Hooray! They gave us the SUV at the rate of our original booking of the midsize car, which is a lot cheaper, in case you’re wondering.
The best part about Enterprise is that they have free passenger pick-​up/​drop-​off to their destination or home. It’s awesome. Unfortunately this particular branch didn’t offer me those services on account of me living too far away. I guess it’s fine, but they don’t mention it anywhere