Coast Canmore Hotel & Conference Centre

Me, my husband & his friend stayed here for a night on a vacation we took recently :) We got a 2-​bed room with queen beds in it. The room was nice, clean; nothing really special but it was nice. They had a nice little video rental thing going, where you could choose from some DVDs that they had on hand and grab a DVD player from the front desk, and it was all free, so that was cool. The restaurant in here is really good too — a touch pricey I suppose, but not really overly expensive. We had breakfast there & the food there was really good :) I had apple waffles — so delicious! My husband and his friend were also quite happy with their food :) I would say while the rooms were nothing out of the ordinary, I did notice the high quality of a lot of the smaller touches — like the shampoos & things in the room were really nice, they had Tazo tea bags with a little coffee machine in the room (Tazo is a rather good tea brand)… they also were more environmentally-​conscious; like they had larger pump-​bottles in the showers instead of only small shampoo bottles, and had a small recycle bin as well as a little garbage can in the room. I really appreciated little things like that :)
Where this place gets the 5 stars is really on the service from the front desk staff. I would say that aside from the great experience with the staff, it would get 4 stars, but I was really quite impressed by them. My husband and I had a bit of an issue when it turned out our friend was a snorer, and we couldn’t get any sleep. I only had one pair of ear plugs on me, which I gave to my husband, leaving me tossing and turning… So I checked at the front desk if there were any earplugs on hand there. There was this French guy there at the time — he couldn’t find any at the desk, but when I explained the situation to him, instead of just being all «no, sorry, no sleep for you», he really went out of his way to dig up some earplugs from elsewhere in the building so I could sleep. And when he noticed I was coughing (I had a lung infection at the time) he personally got me honey to add to the tea provided in the room. I was really impressed by that. The other staff I spoke with at the front desk were also really friendly and helpful.

This hotel was horrible. I booked the weekend here for my wedding anniversary in Canmore. Upon check in I was advised none of my cards worked to purchase the room. I call my credit card company and my bank who both stated there should not be a problem. Next the girl at the front desk states that I could NOT AFFORD the room. I asked to speak to a manager who was able to sort it out as the cards had to be inserted in the machine. Not swiped. We booked one of the renovated rooms and it is not what we got. Upon entering our room you could see the dust on everything as it had not been properly cleaned in years it looked like. There was stains all on the head board. Stains red in color on the chair. The bathroom had someone else’s toiletries still left in there and hair on the sink counter. The bathroom make up mirror was covered in fingerprints. The fridge had so much dust on top it looked speckled with paint.
The next day we left at 10 am and asked to have room service come in and clean. We arrive back at noon and no one had come. We asked again at noon which they told us to leave for a bit they would clean it. Came back at four and nothing was done. We asked them to come again at 430. Came back at 8 and still nothing. I went to front desk where the man at front desk and the boy cleaning rooms rolled their eyes at me and said he would go do it. We went for a drink and came back up — I could of had a two year old child do a better job at making this bed. On top of it all we paid for mountain view and got a roof top view of all the generators. I will never come back to a coast hotel in my life — I am sure I could not «afford» this dump again anyways. Rude service. Terrible management. FILTHY!!!

The sheets were a nightmare. Not only did the bottom sheet not stay in place (exposing the mattress), but the duvet sandwich didn’t stay in place, either, resulting in a tangle on the bed.
To add further disappointment, we had housekeeping knocking on our door at 9:30 on Sunday, despite a 12 noon checkout time.
PSA: if you prefer your TP or Kleenex to be softer than 80 grit, bring your own.
We will be searching out other options for our next mountain stay.