Calgary BMW

My brand new $ 90,000 X5 was off the road for 6 days in its first two weeks with an engine fault. Dealership could have taken this opportunity to make me feel really valued and treated me really well. Instead I got Ford-​standard service and a very basic loaner vehicle that I had to pay for. Disgusted with the whole thing. Even manager apologised after the saga, but did nothing. Words are empty. Shameful.

I love bringing my car to Calgary BMW! Their staff and service levels are excellent. They really go above and beyond to keep you updated and informed about your vehicle. I also like the convenience of their shuttle service. And if they can’t get you there in the shuttle, they’ll call a cab and cover the cost. Once you experience the difference of being a BMW customer, it would be tough to ever switch to another brand!

Had to pick up some paint for a little scratch on the side of our black X3. Had a bit of trouble finding the place as we aren’t really familiar with Calgary. Nice looking dealership and easy transaction for the paint. Came in a cute little BMW bag too hehe

My spouse is currently the owner of a 2008 335i Coupe and because I’m a darn good driver and love vehicles, he’s okay with me driving it too. I’ve brought the car in on his behalf and have accompanied him to the dealership on numerous occasions. The level of customer service here makes me feel like royalty compared to the overall attentiveness shown by other dealerships. When he became a new customer, we were gifted a few things, including a couples photo shoot and one black and white photo for the house. I’ve never experienced such a thing. They face issues head on and because they have bent over backwards for my spouse several times, he has even made the effort to thank them with expensive chocolates. If you knew my spouse, you’d understand that he’d be a tough customer to please (being very particular, knowledgeable and thorough), so this is a big deal.
If we continue to receive the same treatment, being life-​long customers will be a breeze. He is passionate about BMW’s and I expect we’ll have one in our life in one form or another for a very long time.
Review 17 for Unilocal’s 30 Day Challenge — Nov 2012

Someone recently backed into my 318is and knocked out a front signal. We agreed to have him pay for the damages and not go through insurance, so I called Calgary BMW.
Got through quickly, sorted out the part to be ordered and provided my contact information to be called when parts come in. They even told me I’d be able to change the assembly myself… which i did today, in about 5 minutes.
Service was friendly, fast and on-​time and I’ll definitely be coming back.