Lush Handmade Cosmetics

Love lush products — Fresh Pharmacy works amazing for acne. The staff is always very sweet and helpful every time I visit!

Staff were really friendly and helpful! I bought 2 bubble gum lip scrub and the catastrophe cosmetic mask. I was excited to try the mask on my boyfriend… And when I opened it, it was used. I am not happy that I have to waste my time going back to exchange it –_–

One of my fave shops!~ Everyone is usually very helpful and honest and know their products very well !. They are great in customer service and always want the best for you =). I love the return /​exchange policy as they really want you to love their products and if you don’t you can return it if its even half empty with in a time frame.
Great that they offer samples too to try before buying =)

I actually wanted to give 3.5 stars.
Most of their products are too strongly scented for my own liking. It’s hard to imagine how the salespeople can go home without a headache at the end of the day. There had been times where I thought something smelled ok when I tested it in the store, but as soon as I took it home and used it, the smell was overwhelming. I guess it’s because it doesn’t smell so strong in comparison to all the other products around. Lush’s return policy is awesome though.
I was never really a Lush person. The main reason I started shopping at Lush is because they donated the proceeds from their Charity Pot lotion (great product by the way) to The Boys and Girls Clubs of Vancouver where I used to volunteer.
My favourite purchase from Lush would have to be either the King is Skin body butter or Ultrabalm. With my sensitivity to the loads of preservatives and additives in most commercial cosmetics as well as anything overly perfumed, both of those products are just fine for me. I use King of Skin on my hands and feet every night before bed and I wake up with velvety smooth skin. It’s one of the best things for stubborn winter dryness. It has quite a nice scent that isn’t overpowering or lingering. It’s not exactly floral, and not exactly sweet, but reminds me a lot of Terry’s Chocolate Orange or orange muffins. Ultrabalm has little, if any, scent at all and is a great for my sensitive skin and eczema. It’s absorbed by your skin pretty quickly so there’s no annoying oily residue to worry about.

I’ve never been a Lush kind of girl. I usually hold my breath while passing by the store because the perfume is too strong for me and I used to find the Lush girls to be bitches.
I swung by the store the other day and
1) didn’t gag (no overpowering perfume)
2) was greated by a friendly sales staff
And
3) the staff didn’t treat me like a moron and helped me find things I liked while laughing with me about our first experiences with lush.
I ended up buying like $ 80 worth of stuff…
And now should probably avoid this store for a while… I may have just converted. Oi

I stop in here sometimes when visiting the mall. My kids love it, because the staff are always keen to show us some product, and the interactiveness makes it a popular stop — finally a store that mom likes to visit isn’t like pulling teeth to visit!
We stepped in today and all three of the guys on staff shared information on products as we walked around the store. It’s clear that they are all in love with their jobs and the products, and it was an absolute pleasure to go somewhere that had a keen and pleasant staff. It’s a rare find in the retail world. Way to go lush.

Pretty impressed w/​the service today fr Diana, very helpful, informative & suggested best product for my request to colour my hair ;) Have always been looking for a safe, less chemicals to treat my hair.
Though I wanted to have my hair more darker & more importantly to get rid of the whities, she insisted on the brown colour first to even out; should last for 3 months… even gave some ideas on to make the colour stick better.
Offered some gel to protect the hairline too. And to watch Youtube as well.
Will report later this week after the chinese new year ;)

Lush is kind of like a skillful impostor. They make people believe that they are more natural and better than your mainstream or drugstore brands, while this can’t be further from the truth. Their products are loaded with same chemical ingredients as all the mainstream brands, such as parabens, propylene glycol, synthetic color, laureth sulfate etc etc. The only exception is their fresh masks.
So yes, it’s fresh and handmade, but is it better than your London Drugs shampoo/​soap/​cream? nope, not really. Just more expensive.

Out of all the Lush cosmetics stores in the lower mainland, this one stands out for me. This is the one location in which everyone goes out of their way to be extra helpful and addresses my concerns. I am allergic to most cosmetics. They patiently took the time with me to try out products, walk me through the ingredients and ensure my comfort. I walked away with awesome bath stuff. They’re pricey but you get quality.

I can’t gush enough about Lush including everything from the majority of the products to the customer service. Aside from the overly fragrant stores and more expensive products, Lush staff really know what the heck they’re talking about and are great at helping you find products tailored to your needs.
What makes me feel good about investing in their products is the fact that everything is locally made (the production facility is located in Vancouver-​lucky us!), all ingredients are ethically sourced, and nothing is tested on animals.
I’d rather spend my hard earned cash on (actual) food for my skin rather than on chemicals that are tested to make rabbits look younger.
My faves: Fresh face masks, Full of Grace face serum, Eau Roma Water (alcohol free!) toner, Butterball bath bomb, and Squeaky Green solid shampoo.

I completely love this shop! I had walked by literally a hundred times, but never went inside (I thought I was satisfied with Body Shop, but I simply had no idea what else was out there). Then I received a Lush bath bomb as a door gift at the Square Community Market. I was enchanted by the silky bright pink water, enthralled by the lush rose scent (pun intended), and completely smitten with the actual rose petals in the water. I left the water in the tub all day, and my entire house smelled like roses, instead of like dogs (I have 3 dogs so this was kind of a miracle in itself). There also was no pink «ring» around the tub afterward, which is kind of a mystery, come to think of it. Miracles, mystery & enchantment all from one little bath — you can see why I gave it 5 stars.
So the next time I walked by the shop, I walked in. I adored the rush of delectable smells competing for my olfactory attention, though I understand how someone sensitive to those smells might not appreciate that as much. I was approached quickly by a friendly sales associate, and when she found out it was my first visit to the shop, she gave me a tour. As soon as she found out I like baths, she took me to the bath bombs and bubble bars … Oooh heaven! I want to try each and every one, including the combinations she recommended, like the Big Blue bath bomb with golden glittery Sunny Side bubble bar for «sparkly mermaid water.» I want to be a sparkly mermaid too! I have always wanted to be a sparkly mermaid, in fact. At least since I first saw the Disney movie in theatres (yes, I am that old).
While I was in the store, I got the complimentary hand massage and powder finish, then I browsed and selected a couple of bath bombs to try out. They are not cheap, but since I usually use a jumbo-​sized jug of Epsom salts from Costco ($ 1 per bath) I have no problem splurging on $ 4 – 6 per bath occasionally. I have already used the Geo Phyzz for sore muscles (I am training for my very first 5K run and I *needed* that bath bomb).
I also asked about good products for pregnancy (still sending care packages to my pregnant sister) and was given a free sample of an oatmeal «porridge» bar to send her. I need to find out if she has any taste/​smell aversions before I get her anything else, as these products have a *lot* of smell (this is a definite plus, in my book, but would be unbearable if you hated the smell!). The very helpful and thoughtful sales associate also pointed out that if I send my sis a bath bomb or bubble bar with inclusions (herbs, petals, etc) then I could have it tied up in cheesecloth so pregnant sis would not have to lean over and wipe the tub clean afterward (though my first thought on that was, isn’t that her husband’s job now? LOL).
So you can see why I am in love with a new bath shop… Body Shop will still be my go-​to partner for yummy-​smelly butters, scrubs & face care, but I have a new favourite date for special occasions… and I totally agree with the reviewer who wished they had a spa!

Lush is such a great place to buy high quality soaps, but can we find a way to contain the smell. The fragrances just hit you in the face when you walk into this shop and I always get a headache.
The soaps feel and smell wonderful. The only way I can enjoy the amazing and ‘individual’ soaps is if someone gifts it to me. I’ve been savoring this 1 bar for about 2 weeks and it’s the size of a quarter right now.

I love love LOVE their bath bombs. It can be pretty pricey for a one time use product, so I only buy it on occasions. Each bath bomb are unique, with different scents, features, and colours. But in the end. they all leave the skin feeling soft and supple.
Also, I bought my bf a Hottie massage bar for tense muscles. Every time I feel like my bf is being good, I would give him a back rub with this bar. The massage bar is such an interesting product, because the body heat melts the bar when you rub it onto the skin and turns it into a massage oil. I don’t know about you, but I find it fascinating! Another thing that is interesting is that the thin yellow paper bag that you put your products in, you can put that into compose instead of throwing it away in the garbage. I love how environmentally friendly this company is.
At Lush, all the location looks the same, even the ones in the states. And all location are willing to demonstrate any of the products you are curious about… that’s how they suck you in with their products. BEWARE! They just might take your lush virginity away.

To start before I even walk in the store they give me a good feeling, Lush supports many many charities and has an very fun and informative shopper. Which I love since I am the type to hunt out my products online and then my trip to the store is as pain free as possible.
This location is just like every other (seriously, every lush location looks the same!) there is an overwhelming amount of smells but that is to be expected. The products are great for your skin and they smell fantastic! Their fuzzy peach body wash is damn near edible it smells so freakin’ good!
The staff here and friendly and informative but having an employee stand outside your store with a brick of homemade soap saying «Hey! Do you wanna smell this soap?» is a little weird!

products: great
smell: awesome
display: pretty neat
staff: always helpful and friendly
i kinda wish they had a spa, just saying.

Another absolutely fabulous shopping trip at lush.
Went there for the post Xmas deals.
Got some boxed sets, soap, and bubble bars at BOGO free!
A special thanks to the wonderful associate who knew so much about skin care. My daughter has started breaking out and after trying Pro-​Activ (which only made it worse) this lovely lushie helped me develop a skin system which after 2 days has def started clearing up my daughters once perfect skin.
It is a little pricey but the quality is there! I will be back there again for another fresh face mask!

I am a lush addict. Truly obsessed.
I am not a fan of their bath bombs. Very pricey and very few bubbles. The water is very silky, but still not worth it. The bubble bars are AMAZING. The water is super silky, smells great, the bubbles are HUGE, and they last forever!
Yes, their products are on the pricey side. However, their products are all handmade, and the majority of them are vegan. Their products really do work!
Also, whenever you purchase an item you can ask for a sample of any thing you want! So don’t be shy!

As with all of the Lush stores, this one, located in Metrotown Mall, is equally as lovely and has just the same impeccable and attentive service that Lush is known for. Fantastic, natural bath and beauty products, ranging from bath bombs to soaps and shampoos can be had here, all at reasonable prices and enticing aromas.