Apple Store

I went in to take an iPhone 6 and iPhone 5c in to be fixed for cracked screens, they told me I had to make an appointment. So I made an appointment for both at the same time, at 5:20 pm (they close at 7 pm) only one technician came to see me for one of the appointment, he told me I probably won’t be able to get my phone fixed because of closing time. (Which they should of told me before I made both appointments of the time) but he was able to fix it before closing. I asked the guy where the other technician was for the other appointment, he said he would get someone to help me out… I waited 20 mins, no one came. I finallly asked someone and told them I made 2 appointments for 5:20, and only one technician showed up. On their iPad it said one of the appointments was cancelled. I never cancelled. He told me to sit tight and someone would be with me. No one helped me for 30 mins, I finally left the store feeling ignored and frustrated. Also, I was being told it would cost $ 109 to fix the phone before I went to the store, they charged me $ 139. When I said I was quoted $ 109, he told me he’d be right back and when he came back the price was $ 109 with no problem. it was the worst customer service I have ever experienced. And if they can get away with charging the customer more then quoted, they will.

My DH bought me the new iPad Air2 before the price change and I have to say the service was very good at this store.
Phil was very pleasant and easy to work with. He showed me some new features and I am excited to take pictures with my new companion.

Poor customer service. Do not feel like they care to help each and everything I set foot in this store. Most interactions with staff result in me leaving shaking my head. For a brand supposedly known for customer service, this store location is a fail.

I don’t even want to give this place 1 star but 0 star is not an option. This place is terrible. Horrible customer service especially from the techs. They do not have your best interest at heart and they do not want to help you at all unless you are purchasing something. Do not come here.

I had my iPad 2 with a broken screen.
They could have fixed it, but I guess my iPads operating system was compromised.
The genius girl explained the problem,& suggested they han give me a brand new one fir $ 300
I accepted the offer,& now iPad is brand new again with new life.
The most expensive things are the cheapest I guess.

I did not like customer service at all! Any time I would enter everybody were with «I don’t care» attitude. I also did not feel comfortable with any of the employees of Apple store at Metrotown. I came there to purchase Iphone6, so I’ve asked one of the agents, I’ve got the feeling that she was so disinterested and unhappy with her job, that I did not feel good about myself buying the item at this place. I expect a better customer service, especially if it is Apple.

I had a problem with my macbook pro 13″ bought there 8 months ago… My first mistake was to choose this genius bar over Pacific Centre’s.
When I got there, there was 1h waiting time, which I was kind of expecting. The first problem was that over 1h passed I had not received the message calling me; I decide to go there to check and guess what? They were free but no message was sent to me.
Without running the health stress check (on boot option), which is how they are instructed to do in front of the customer, the tech associate took my mac to the back to open it up. Moments later he came back to saying they found «large amounts of water». I asked about the liquid sensors, he ignored it. Moreover he listed several pieces of hardware not associated with the issue. The total cost of the repair would be almost 70% of what I paid for it, less than year ago.
It was I clear shakedown!
I left and one week later went to another Genius Bar, where the experience was better. There, when they were doing a cosmetic damage assessment we (tech support and me) found that they had broken a screw of the back enclosure. However because of the first report they won’t fix my mac. I asked about those liquid sensors and, this time answered, none of them were red. In addition, the parts listed to repair were different.
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This experience turned Apple a dangerous choice for me from now on. It is good until it’s not, and they will make you pay for another one

What an experience. I walked into the Apple Metrotown store and who should be the greeter but a quadriplegic in a motorized chair. I strained at first to make eye contact and ignore the first impression. This guy was the coolest, most helpful employee I have ever met. Fast, sharp, knowledgeable and above all, geared mentally to help me solve my problems. 10,000 kudos for Apple for being «out front» in showing us that hiring great minds with great attitudes overcomes physical challenges every day. I bought more gear than I planned, and made a friend today! The store management and anyone involved with hiring hit a home run with me! Apple, you are the leader you strive to be!

The staff at the Genius bar have always been very accommodating and friendly. Lately, with the forced hardware issues that are most likely brought on my the latest iOS updates, the Apple experience is getting sadder by the second. Must admit, the new Samsung S6 curve looks mighty nice!
To add to the bad experience with Apple, unfortunately, if you get one of those pushy, cocky, arrogant, and did I say PUSHY business rep guys, then that’s another ballgame. SO RUDE, so PUSHY, so arrogant and disrespectful. If I don’t want to give you my info, it’s probably because I don’t want to deal with you. Got it? Saying you will go look this up and look me up etc. is just WRONG and an invasion of privacy. Like I said, if I have no intention of giving you my info, then I DON’T WANT TO DEAL WITH YOU.
The same also goes if some girl at a club doesn’t give you her contact info, she’s just not that into you and doesn’t want to deal with you again in the future. So bugger off.
Get the message, pushy sales person?

I had an appointment at the Genius bar on an insanely busy night before Xmas Eve. I can’t believe I went to Metrotown 2 days before Christmas. It was scary to say the least. The store was packed full of last minute impatient shoppers. Two of whom were giving Marla, the genius I was supposed to have an appointment with, an extremely hard time about something she had no control over. Throughout the ordeal she kept calm, and was extremely nice even though they were complete dicks. When she was finally able to get away from them, she helped me figure out what needed to be done for my data transfer. I was a bit nervous, as I had no back up files in case something went wrong. She set up the transfer for that night, and let me know I could pick up the laptops the next day. When I returned on Xmas eve, I checked out everything and she had done an awesome job. The correct hard drive had been transferred onto my other Macbook perfectly, and the info I didn’t want was wiped.
Thank you so much Marla!

When you come into the store to buy a product their service is very good. I love Apple products and own and have owned many.
Long story short:
Feeling buyers remorse for buying a $ 35 case to protect my $ 600 iPad mini, also shocked at the kind of service; which did not reflect the kind of service I’d received when I purchased my iPad from this location last May.
— — — — — — — — — —
However, the kind of service I did receive on Jan. 6^th was the exact opposite of the service I received when I purchased my iPad mini last May from this location.
The previous day I was at the Oakridge location shopping with my Mom, helping her to shop/​buy an iPad mini 3. She wanted to see how the smart cover worked and I had my iPad mini with me. As I was taking it out of my hard shell Speck case the case snapped all this happening in front of the associate who was helping my Mom.
Let me just say that «yes I know the I was the one who broke it and I know they’re not at fault».
The next day Jan. 6^th 2015 I went into the Apple store where I’d purchased my hard case. I went to the accessory wall to see what cases they had and noticed that they no longer carry the Speck cases.
I approached a group of techs (I assume they were techs they were all carrying iPads) that were talking to each other, and waited until they’d finished before I spoke. I approached them because all other associates seemed to be busy with other customers and only had a question to ask.
The tech associate I did speak with was not receptive to any thing I had to say. When I approached him the expression on his face and body posture reflected the kind if service and response I got.
I had at first asked him about warranties re: Speck hard shell cases then, I explained briefly what had happened the day before trying not to make it sound like a sob story. When I had finished explaining what had happened, he was still showing the same expression and body posture as when I first approached him.
His response to me «not our product not our problem».
I was not expecting a hug or pat on the back for sympathy or pitty. I certainly didn’t expect to guffaw at the response I got.
What I was hoping once I explained what had happened is to may be get some kind of rebate on a replacement hard shell case that I knew Apple Store online is still carrying for $ 35. The cases they had on shelf were a bit pricy and it being just after the holidays was not expecting to shell out another $ 50+ for a new case.

Big busy store, lots of staff to help out. I’ve been here 10+ times to buy things and twice for repairs.

Sales staff treat you wonderful when they a are trying to sell you a new over priced computer ! That’s why I gave 2 stars.
Things change very quickly when your computer crashes due to a «manufacturers defect» they will order the part and when it comes in 3 to 7 days they will book another appointment for you to drop the computer off and then it will be another few days before they will fix it? $ 1800.00 for a computer and less than 15 months later it crashes ! WTF? I attempted to ask if Apple knows this computer has a defective hard drive due to a manufactures defect why would they not stock these parts? After being told by one of the tech people I don’t have time right now book another appointment. Really geek idiot? Nice customer service. Btw I already had booked an appointment and did not get any answers other than sorry your going to loose everything on your computer due to the manufacturers defect the hard drive has to be replaced !!! I asked to speak with a Manager waited only to have a sales supervisor tell me there is nothing he can do he has nothing to do with the tech people ! Again WTF ! I have a tech issue and they call a sales supervisor when a manager was requested? This sales person also told me that just because there is a «manufacturers defect «with the hard drive on my computer Apple has not issued a recall again how many customers will this affect? Never again Apple I will never spend another penny on a overpriced cheaply made apple product. I wish I could get this fixed else where but stuck with these idiots for now !

Every apple store is pretty much the same, the staff are pretty consistent but seeing that Metro is always super busy and filled with tons of Asian families the staff here are pretty good at handling the traffic.
I came here to buy a phone for my dad, he wants the iphone 6 in 64GB (I know, ya right) they just didn’t have the stock but the people were helpful. I also asked about the MAC desktop computer for our new place and the guy there was really good about answering my questions and explainign to me the difference in specs.
For the amoutn of people in the store I’d say the service is better than expected

I am noticing a disturbing trend with Apple Stores where service is declining and bad attitude on the part of the employees is not uncommon. Even blatantly providing misinformation on tech, and even something so simple like not admitting that there is s new iPhone X coming in a few weeks or a few months when there will be.
Why not just say that you aren’t allowed to admit that the new device is coming in the near future? The appropriate comment to say is «we have no official information from Apple» at this time”. Some (but few) w Apple employees who have some integrity do say that, but many will not.
Sadly, the genius reps seem to be floating around different locations and your experience will vary. I’ve had some top notch reps who know their stuff, are courteous, and live up to to the ethics, values, and mission statement of Apple, while others are just using scripted ad hoc material while seemingly communicating like robots.
Many of the genius reps don’t know the technical aspects of the device and seem to be very narrow minded. There is no consistency on the repair or replacement process either. On one occasion, the rep didn’t know how I got the signal strength to display on my phone (there is a diagnostic screen, duh), another time I had to escalate my issue to Apple Customer Support who ordered them to replace my defective Apple device. And on another occasion, they gave a replacement device at no charge when one was damaged by breaking even though the owner didn’t have the optional accidental repair plan.
As far as buying multiple devices, they seem to not care either. That’s why hoarders are selling the devices online at grossly inflated prices.
Once again, I think this review applies to all Apple locations. While Apple isn’t Samsung in terms of warranty support, they are not the same Apple from several years ago (since Jobs passed).

Came here to visit a Genius after discovering a problem with something I bought.
This location has to be the busiest one in the Vancouver area — it is an absolute war zone. Both the parking, and the store itself.
I checked in with the Genius coordinator and waited around. 10 minutes later, he tells me I was sitting at the wrong table. What? Good thing I checked, or I would’ve simply missed my appointment.
The Genius was very friendly and helpful. I like how they can keep their cool even when bombarded with hordes of inquisitive customers. Special mention goes to their on-​the-​spot diagnostic systems — they can check for piles of problems right there.
Most importantly, the product exchange went flawlessly.

Loovveeee Apple’s unwavering commitment to its customer advocates, but this time they screwed up.
What the communicated would be covered by AppleCare, was not. And I was left with a $ 986 bill. Incredibly disappointing.

I am a fan of the Apple store and more specifically wonder why other retailers have not stopped treating everyone like shoplifters and allow shelf checkout as well. Being able to walk in, pick something off the shelf, scan it with your phone, pay for it, and walk out is wonderful.
The store here seems to be of a nice size and the mall in general that it is in has a lot of other interesting shops to see and do if you are coming here because of the Apple store.

I went in to visit a friend who worked at the Apple store and left with an iPhone 5.
HOW DID THAT HAPPEN?
I was planning on waiting until after the holidays anyways, but still. I got trapped in the hype. The hype of red shirts, all smiling and being so helpful and knowledgeable; the hype of all the shiny gadgets surrounding me; the hype of finding the perfect iPhone case then just HAVING to see what it looked like on the phone.
I’ve purchased a few things at the Apple Store over the years… and while I could have gone to Rogers or Best Buy or just gotten it delivered to my door, the appeal of the Apple Store is that they are all smart apples. They know their product, the pros and cons, and I have never once felt pressured to make a purchase. They just really believe in their products and I always feel like I’m making an informed (if not sometimes impulsive) purchase. After I got my phone, they even open up the box with you to help you set it up. I’m sure it’s a thrill for them, the same way a doctor feels when they deliver a new baby.
Ok, maybe that’s a bit too much.
But I believe the hype.

Okay, I am an Apple geek… maybe even a little bit obsessed.
Everything from the 1^st generation iPod nano to the newest i7 MacBook Pro, I kinda have it all. When it comes to the products themselves, I love it, until something goes wrong…
My review comes after many problems in which I have dished out thousands of dollars for items that are still under their «warranty» and have not been serviced. Also, a measly phone call to their tech support about setting my phone up costed me $ 35. First I visited the store to visit the genius bar where I had made an appointment. They were so booked that I had to wait 45 minutes to see someone. My computer had crashed for no particular reason after having only bought it three months ago. I had a feeling that it was the hard-​drive and expected them to change it since it was under warranty. Guess what? I was forced to pay nearly 1K for a new fancy hard-​drive since they thought that it was not a manufacturers defect. That is what they all say. The worst part was thtat I had not backed up my computer for a while.
Let’s just say I am a sucker who just wants to keep up with technology, perhaps the Samsung Galaxy III instead of the iPhone 5? Lets see if my inner Apple Core (pun intended) allows.