A & W Restaurants

I will give you credit that the food at A & W has improved with their «anti-​hormone» beef and how it tastes a bit better then most conventional fast food restaurants. However, this is when it is time for me to release the lid and rant.
*Portions*
I kid you not. This is the type of portions that a slim person could be full from. However, if you are ones that have a bigger stomach and need more food? Ya. Wrong Place. They do not have size of fries from either small, medium or large like how other places are. It is only one size and that is larger then Mcdonald’s kids size fries.
I will support the idea that if you are wanting to have portion control and prevent yourself from weight gain, then it is a great place to go to if you want to enjoy junk food but without having to gain the necessary calories. However, when a side order of fries is like around $ 3 – 4 and you are getting a small portion of fries, then you got to question A & W policy on portion sizes and how much is it really worth.
*Customer Service*
I noticed for myself when it is only the servers around, they will seem to bypass the manager’s rules and will let you multi-​use coupons when he is not around. However, when is he around, I mean I am trying to control this rant, but he looks like the Toy Story 3 version of Chuckles the Clown + a realistic look of Al Capone with a huge stubble. When customers would try to ask for coupons, he will only allow 1 coupon max and would not accept anymore. I know other A & W places would do that, but he does not allow it in this particular location. I mean, I can see why he wants to make the most money for his business and all, but I can see why some people would not go here at all. (I got a weird feeling he is here because he could not find his job where he likes to work at and somehow ended up at A & W)
The End. *puts on lid back on*

It’s ridiculous to charge the same prices in mall kiosk and restaurants and provide smaller portions and beverage sizes.
Some a&w spots have standardized the drinks and fries and have one price. Others like this mall location charges higher prices for beverages but only offer the smaller size.
There also is no perks at this location for seniors. No refills for coffee or drinks.
No wonder the service here stinks.

Harjinder the staff working there was rude and first word that came out of his mouth after I said hi, was «I have no time for your coupons»… just because a horde of students came lining up suddenly.
That was not a good greeting and on no where does the coupon says «no honoring coupons when busy»

The staff at this mall location seems overworked and dissatisfied with their jobs. I ordered a mozza burger combo with root beer. The cashier only filled my cup half full. I only found out when I was seated at my table and took a sip. Good thing I was not super thirsty. My mom ordered the same burger combo with coffee. The cashier did not ask if we wanted any ketchup with our fries or if my mom would like any cream with her coffee. The cashier set our food on the tray and just moved on to the next customer until I caught her attention to get a couple packets of ketchup and some cream. Food was alright. It was lukewarm but the burger satiated my hunger.
I know it can get busy at the food court location. Maybe staff can create a station for customers to help themselves to condiments and not have to wait for the cashiers to be free to accommodate such basic requests?

I like A&W. Yes, I like it a lot! Of all the fast food burger places I’d have to say this is one of my favourites.
Burgers and their toppings are all great. And the family names of burgers are a lot of fun. I like to revisit my youth with a Teen Burger. And who doesn’t like Mozza Burgers when you’re ‘achin for the bacon’ ??? And every once in a while I like to be a Spicy Mama.
Onion rings. MMMM They have a great coating. Salty, as is everything. But it’s a good level of saltyness. Just enough for you to enjoy it and not so much that your lips start to dry out afterwards and you are incredibly thirsty and you start to wonder if your arteries are going to seize up. Nope, not like other places…
Root beer. MMMM What can I say about A&W root beer. Didn’t these guys practically invent the stuff? And if you’re old (school) like me you remember a time when the drive-​in meant you drove into the parking lot, and someone came to serve you on roller skates, and brought your meal to you in the lot where they’d hang a tray off the side of your window, and you’d eat in the car, invariably ‘forgetting’ ‘to return some of the signature A&W root beer mugs.
Oh, how things change… now you can buy the mugs!!!