iiNet Limited

If I could rate iinet as zero stars I would. I am about to make my second complaint to the T.I.O (Telecommunications industry Ombudsman) about them and I have not even been with them for 2 years yet. Since the start I have had issues with overcharging, disconnections and overall woeful customer service. My latest issue has been being without a working phone and adsl service for almost 2 months. They said that they would apply a credit of $ 387 to my account when the issue was fixed due to service disruption. No credit appeared on my account. When I called them they renigged on the original offer and said that due to the issue being caused by a mass service disruption they will not be paying me any credit at all. This is not only the worst experience that I have had with a Telco but the worst customer service I have had from any business in my adult life.