Uzit

My experience with this company was not good. This company is all care and concern until you have signed the contract and the deposit is handed over. I was then told I had to pay the bill in full before the installation was even delivered (to make up for clearance delays at the bank was their explanation). In fact this was not even within building regulations in my state given the value of the contract. I had to nag them constantly to fix problems. I had an adjacent cupboard that was 5 mm bigger than the one next to it. Badly aligned drawers. I had completely incorrect handles on a vanity. I had the oven installed so that when you opened the door it was gouging into the cupboard they installed around it. A cupboard in the laundry was installed half way over a drain — they said this was standard practice and I had to push really hard and get third party regulatory help to get this fixed. I had large hose holes drilled in the wrong place then redrilled 2 cm over and left as standard. I had missing items that I’m still waiting on as I write this. I had a fridge power point they pulled out and left hanging out which I am still waiting to be fixed (they say this is nothing to do with their installation). I had rubbish left everywhere. Plastic wrappers and boxes and bits of wood and cutouts left on and under the cupboards when they said they were finished. I had to beg to get covers for the power points which I had to put on myself. I had a cupboard door with a chip in it. They did replace it but with a door with a scratch in it. I had an employee become abusive when I called him on the continual stream of excuses he was giving instead of them undertaking to fix the problems. This seems to be the mode of operation of this company — that is to keep making excuses rather than actually do anything. I had thought the manager had started to listen but she was ultimately just doing the same thing — that is giving excuses instead of taking responsibility for a poor product and poor workmanship. To add insult to injury on a day when the only person in the house was their installer, my fridge was unplugged and left unplugged until I got home and found it that way, so I lost an entire fridge and freezer full of food. They refused to even acknowledge this let alone take responsibility for it. I HAVE PHOTOGRAPHS OF ALL OF THESE ISSUES. GIVE THIS COMPANY A BIG MISS IF YOU VALUE YOUR SANITY.