Lufthansa

This was my first and last time I will use Lufthansa!
I had a ticket on Brussels Airlines which cancelled my flight. Brussels Airlines after an hour wait told me to goto gate A10 which I did and when I got there, no one was there. I waited and waited not knowing if I was going to miss my flight and then I walked over to Lufthansa ticket window. When I got there I had explained to the lady in her 60s what was going on and she said and I quote «How is this my problem?» I told her the Brussels Airlines had rebooked me in Lufthansa as far as I knew. She asked me what was the new confirmation code and I told her I didn’t have one, that I was told to goto A10 and someone would help me but since no one was at A10 I came here. She then told me and I quote again, «You’re not even our customer, I shouldn’t have to work this hard.» I told her that if Brussels Airlines booked me on Lufthansa and a ticket is in my name I am YOUR CUSTOMER!” She found the reservation and told me to goto A8 which I did. A very nice lady in her late 20s or early 30s was very nice and very accommodating. Needless to say 1 out of 2 people who work at Lufthansa is NOT good odds!
You’ll NEVER see me on Lufthansa ever again!

I have travelled in both business and economy class on this airline.
Business:
Absolutely the very best travel experience I have ever had during long hauls. Spacious seating that reclines into a bed, gourmet menu hot meals with dessert made by executive chef, champagne and cocktails, movies, toiletry set with slippers/​sleep mask/​earplugs/​blanket/​full pillow/​headset, around the clock attendant service.
Economy:
Specious seating, courteous friendly service, standard cold meals and beverages…
It’s still a very good travel experience for long hauls compared to other major airlines.

Terrible service. Bad communication in gate changes. Tired to charge me round trip when I only needed one way trip after missing connection. Rude staff.

I would like to give them ZERO STARS. We flew flight 1220 on 8÷10÷15 from LAX-​MUN, and when we had a hard landing, the curtain rod holding the curtain separating bus class from econ class broke off and struck me & my husband on the back of the head. My spouse was fine; I required medical assistance and was ultimately stitched up after bleeding profusely all over the seat and my clothes. We missed our connecting flight to Berlin, a dinner cruise (paid for and NONREFUNDABLE) and after a week without hearing ANYTHING from LUFTHANSA, I started trying to see what the hell was up (we were taken care of brilliantly by the crew). My husband was given a card from an ‘incident manager’ (Hans Ranier Zangl), and I emailed him 5x, and heard nothing. Then I took to google to find another customer service conduit, & I heard back from a USA rep (Delia Mancini) within 30 min (she quickly sent an email and said they had been ‘trying’ to contact us. Nice try. After assuring me that our needs would be met, she said to hold onto my dry cleaning bill (I had forwarded the bill from the dinner bait cruise), and it would be turned over to insurance. No thanks. We want our flight refunded. I haven’t heard back from Ms Mancini unless I hound her — then she weakly tells me she is ‘sorry’ we aren’t happy with their ‘attempts’ to take care of us. They suck.

Sehr gute Airline, stimme aber zu, dass der Service durchaus verbesserungswürdig ist. Bin mit dieser Airline nach Japan geflogen war nicht besonders der Service der Stewardessen.

Für mich eine der besten Airlines, wobei der Service verbesserungsfähig ist.

Hands down my favorite airline. The service, cleanliness, and timeliness of Lufthansa is well above any other airline I have ever flown.
The service from check-​in to landing was top notch. The seats were very comfortable. The in flight entertainment system was excellent, with many options. The flight attendants made the ride enjoyable, and their delivery of food and beverages was incredibly efficient. I have not encountered another airline as good as Lufthansa when it comes to the enhancing the experience of the passenger, regardless of what class they have chosen to fly.
Thanks for the great experience and I look forward to my next Lufthansa flight.

Check in process was easy and quick, once we learned how to use the check in machine (it was our first time, and there was a staff member assisting). Crew was efficient and professional and provided a full flight full service in less than two hours flight time. Something all major US carries should learn from. Baggage retrieval was quick and easy.
Looking forward to my next flight with them.

«Ham or Cheese. Ham or Cheese. Ham or Cheese. Ham or Cheese. Ham or Cheese. «
Just imagine a old, plump German woman with a obtrusive accent scurrying down the aisle draped in mustard yellow, saying that for 30 minutes in possibly the most irksome voice you will ever hear. Not a jolly-ol’-fun time when a quarter of your 2 hour red-​eye from Barcelona to Frankfurt is taken up by that, is it now!
Coffee was shit. Cookies were shit… but what do you expect! It’s a airline, we’re not dining at the Maze. ;o
All in all, not a bad airline, it’s much better than flying with Air Canada… well any airline is better than Air Canada. Hah! There was enough leg-​room and the seats were comfortable.
*And I like the Deutsche, just not that particular lady.* ;)

My flight from Berlin to London was cancelled by British Airways when I arrived at Tegel, and it wasn’t until then that I was told of this change. Lufthansa got me the next flight to London with no problem and quickly, and the desk assistants were extremely kind and helpful. The flight was probably the best flight I ever had. I had my own row in the front. There was a lot of leg space and room. The snacks were good. Although we were flying through the Netherlands in the rainstorm, there was no turbulence. Ich liebe Lufthansa!