Gasworks Studio

This is an awful business with the most irresponsible and unresponsive management I’ve ever had to encounter. STAY AWAY FROM THIS BUSINESS !!!
This business lists services like massage, spa, and yoga on groupon and sell hundreds of vouchers. However, upon redeeming the vouchers (they redeem vouchers when you book an appointment, not when you actually go in to get the service), they do not bother to actually provide people with the service they paid for.
Let me illustrate what happened. I purchased two massage groupons back in September, one for myself, another for my boyfriend. In order to book an appointment, I had to send in my voucher codes to the business via email, at which point, they were automatically redeemed. I tried to book an appointment through their online system in September, but due to limited staff (They only have one guy named Ehab doing the massages), there were only spots open for November and December for only very restricted hours.
I managed to get a spot for me in mid-​November, and one for my boyfriend in early December (the day before he was going to leave Sweden to go back to the US).
The day of my massage comes and probably 2 hours before my massage, I get a text from Ehab saying that he’s got some obstacles and need to cancel my appointment to rebook for the week after. I text him back (and of course he does not respond until about 4 days later), agreeing to move the meeting to the next week.
I went in, got the massage, which by the way, sucked. He basically poured oil all over my back and rubbed my back for about 25 minutes and called it over (I paid for a 50 minute massage). I don’t know how 50 minutes turned into 25, but experiencing the ridiculous massage, I knew I had more than enough. It was clear from the service that the guy neither had any knowledge about massages, he was certainly not certified, and he himself was not interested in giving a massage.
The day of my boyfriend’s massage comes, and Ehab texts again, only an hour before the appointment, saying this time that he’s got an urgent call from Migrationsverket and he needs to go sign papers (we all know Migrationsverket would never call people to come in that minute.) and wanted to move the massage to the next day or week.
I was at work, saw the text message about 30 minutes before the appointment, called my boyfriend and told him not to go (since we move away from Malmo). I also told Ehab to cancel the groupon and refund me the money since my boyfriend will be going to the US the next day and won’t be available for the service. He initially tried to amend the situation by changing his words that he could now come in, in 20 minutes. Guess what? We do not live in Malmo, it’s not like you can change appointments last minutes to expect people to be able to come in.
Anyways, ever since, I sent Ehab several texts asking for a refund, and the company email several times. I only get automatic reply emails saying that they will get back in 48 hours but they never get back. There is no phone number on their website so I cannot call. I find this infuriating. Bullshit customer service, rude and incompetent staff that keep canceling appointments.
Either way, it is clear that this company only cares about taking your money. Once they took your money away, they won’t bother to actually provide the service you paid for. They do not care about being considerate of their customers’ time, and will end up wasting your time more.
Just say away.