Friendly receptionists. I arrived too early to check in, so they stored my luggage for me and when I came back later in the evening they had given away my room to someone who was allergic to the carpet at their sister hotel, Lady Hamilton. They asked if I would mind going around the block and staying at that property instead. They told me it was a nicer hotel, had a better breakfast, larger rooms, and a free sauna to use, so I agreed to move hotels. I wasn’t disappointed and I really loved the Lady Hamilton hotel! From what I saw the Lord Nelson seemed to be very similar. Packed full of cute and kitschy details with a nautical theme. It’s a great location on a big shopping street and not far from the subway, parliament, and royal palace