Novotel

Convenient for sure, but I terribly miss friendly or helpful staff. We had called in advance to inquire about possibly checking in early (we are also checking out very early) and was told this was a possibility. When we arrived, the staff acted like we were trying the steal from the hotel by checking in early. So we waited! Overall, I think you can do better — save yourself the accusatory quips and book somewhere else.

Room: basic, clean, comfortable, good pillows.
Bar: cool
Staff: friendly, attentive.
Would stay again.
(Cons: the bus takes a little long to get to/​from there)

This hotel is very convenient.
Close to airport there is a shuttle that you can take for 5euro from the airport to hotel.
We got greeted buy the front desk agents. They were very nice and helpful. Rooms were clean and comfortable. Shower very strong.
The toilet paper need to be upgraded.
I almost gave myself a colonoscopy.
Free wifi was great!!!
They have a great heated POOL !!!
The food at restaurant was great. This Magarita Pizza will change your life.

I eneded up in the Novotel after my flight got cancelled and airline arranged for me to stay here overnight. The hotel is located about 10 minutes from the airport which makes it an ideal location to use if your in a similar situation.
The hotel is clean and the staff were very helpful and friendly I found. The room was good size with seperate toilet and bathroom, coffee available and comfortable bed. The shower was large and powerful and just what you need to wake you up before a flight. I opted to have dinner here as well and the food was quite good. I had fish and chips, sweet potato soup and ice cream to finish. The soup came out after the main which was a bit weird but oh well right. The soup was average while the fish and chips were very good. Representing the way the british serve them. The ice cream for dessert was so basic anyone could have served it. Was straight from the packet without much effort.
The breakfast buffet was large and offered a grest array of hot foods, pastries, fruits, cereals among other things. Plenty of selection and you definitely wouldn’t leave asking for more food.
Overall good hotel.

Staff is rude and not helpful. Room was fine. The hallways were painted the morning I got there and my room smelled like paint. I paid cash for a few things and they never had change. They have me over 5 pounds in coins!

I was pleasantly surprised. We had an executive room. Nice details, a Nepresso coffee maker, plenty of milk. A little tight for a family of four. Our WIFI was better than any we had had in a public place in our 2 week vacation in England and Wales.
The staff was accommodating and friendly. Parking is £10 a day, via a card just like the room key. We got them mixed up. Quick fix though.
They provided two bottles of still and two bottles of fizzy mineral water, refrigerated in the Executive suite as well as a bath fizzy, a sugary body scrub, a body wash and a shampoo. Note though, they do not provide conditioner.
Whatever we needed was only a phone call away. It was prompt service. They had a film and free popcorn for the kids as well as an Xbox in the lobby. The room also had a nice Bose Bluetooth speaker to play our own tunes!
Great stay before the long journey back to the U.S.
One thing I appreciated as well was the door that closed the toilet and door area from the sleeping area. It cut the noise.

This is not an airport hotel. You have to wait ½ hour for the bus from 0 Level at bus terminal 22. Then it is a 25 minute bus ride. Seems like all the «airport hotels» are like this. Don’t stay here — stay in London. I thought this would be convenient to stay to catch a flight out tomorrow. The train from Paddington took 15 minutes to Heathrow then and hour to the hotel. I should have stayed in London and then took the tube out of London to the airport tomorrow. The bus ride to the hotel also cost 9pounds round trip per person. So if there are two of you add that x2 to the price of the hotel. My friend took a cab from Terminal 1 to the hotel it was 8 pounds one way. We then wanted to go out for our last night but by the time we now get back into town and make sure we catch the last train out we will have no time. Heading to the hotel restaurant instead of our last chance at delicious London restaurants.
Advice — stay in London — catch the train out when you’re ready direct to the airport. Underground is quick and convenient and the express is 15 minutes from Padington — albeit quite expensive. Use the underground Picadilly line and get a day pass for 9 pounds. Much better. Can’t believe this place is so out of the way and not advertised as such. Airport Hotel — NOT.
Room is fine.

We had a twin room which was small but perfectly formed. Clean, tidy, lovely bathroom, TV, window and desk. There were lots of plugs, but none next to the bed for my alarm clock, which was annoying. We could control our own heating, which changed very quickly. The duvet was thin-​ish, I suggest requested an extra one if you get cold at night. There was only one pillow and one throw cushion. Mine was a bit dusty.
We paid £11 for breakfast; it wasn’t worth that much but we couldn’t find an alternative nearby. It was sold to us as an English and continental breakfast, but it was only an English breakfast with a few croissants. For hot food there were fried and scrambled eggs, bacon, sausage, hash browns, toast, mushrooms and beans all of which were lovely and cooked perfectly. We could take as much as we liked. The staff were very pleasant. They were attentive and everything was impeccably tidy. The tableware and tables/​chairs were well maintained.

Economy Lodging Close to Heathrow
Visit: November 6
On the way to Kenya, I had a 12-​hour layover at Heathrow. The travel tour company, Smartours, that planned the trip, provided a «Day Room» at Novotel London Heathrow. As instructed, my husband, Andy, and I located the Hoppa Bus Lines pick up station. Within 15 minutes, the bus marked H1 arrived and we, along with 10 other Kenya safari travelers, loaded on the bus. The bus ride to the hotels is not complimentary. A round trip ticket is 8 pounds. Novotel was the second stop taking less than 10 minutes to arrive at the hotel. Our merry little group swarmed the hotel desk to check-​in at about 7:15 am. By 8:15 am, we were just receiving the keys to our rooms. Unfortunately for me, I’m not able to sleep sitting up so after traveling all night without sleep I was feeling a little ornery and wanted to lie down. So that hour to check-​in was rather unpleasant! What took so long??? Well, I’m not exactly sure because the story kept changing. Initially the hotel staff said we didn’t have reservations. Three of my girl friends went on this same tour with Smartours in May and they also had a 12-​hour layover in Heathrow and had Day Rooms at Novotel. So this was not new arrangement between Smartours and Novotel. The next explanation was the «Day Rooms» were only available from 9 am — 3 pm and we would have to wait another hour for access to a room. Finally, an official looking employee came rushing over from another part of the hotel with a list of all the travelers and assigned room numbers. We received our room keys and off to bed for me! Well, all through this situation, the hotel employees maintained a friendly face and attitude and were sorry for the inconvenience.
I’ve stayed at two different Novotels in Paris and they are all exactly the same. There is a water closet immediately on the right, basically a toilet in a closet… I hope you’re not claustrophobic. Next on the right is the bathroom with sink and shower. For your information, to operate the shower, the left knob turns the water on and off and the right knob controls the temperature. Yea, that took me a while to figure out. Across from the bathroom is a clothes closet next to a mini-​frig and a coffee/​tea maker on top. The bed only consists of a mattress (no box springs). There are reading lights built into the headboard, which makes it convenient for reading in bed. There’s a TV, a desk, and a sofa. This Novotel boasted a small indoor swimming pool and an exercise room. There is a charge for Wifi. There are 2 computers in the lobby where you can access the internet for free.
After a nap and a shower, Andy and I went to the restaurant for a late lunch. We sat with 2 new friends from the tour group. They had already ordered and about 15 minutes later, we still hadn’t placed our order. The wait staff completely ignored us. Andy walked over to one of the waiters stocking the bar to ask to place an order. He said he would come over in a minute. He disappeared and never returned. Maybe his shift was over? Finally, our table-​mates received their food and we asked to place an order with the person delivering the food. He said he couldn’t take our order. Ugh! Finally with exaggerated arm waving, a waiter came over and took our order. This treatment was very frustrating and disappointing and so different than the staff at the desk that were nice and as helpful as can be.
Based on the level of luxury of the accommodations, Novotel is comparable to a Holiday Inn and provides economical lodgings close to Heathrow.

The Novotel is clean and the rooms adequate. I stayed in a Executive room which offers free Internet if you can get it to work. I had to have techs come in run a line directly from the TV draped across the desk to my laptop. Slow but usable. The odd Euro showers leave water all over the floor if you prefer showers over baths. Location is isolated so you are stuck with the hotel restaurant if you don’t want to hire a cab or pay to take the bus back to Heathrow to venture elsewhere. The restaurant was fine for breakfast as it was included in my room rate. Did have to wait a bit for any fried eggs to appear but the breakfast buffet is hot and offered enough to make most happy. Dinner here was not a pleasant experience for me to start off. I stood at their podium to be seated. Several wait staff passed by with no acknowledgment. I stood waiting patiently even with one staff member keying in an order in the nearby POS. He as well gave no nod. A rude gentlemen walked past me stepping into the restaurant and started looking for his own seat. A waiter added him to the list ignoring me and took him to a seat. I’ll trained and not very professional. My reward was a seat. In the middle of the restaurant. The other gentleman received a quiet seat off to the side. Rudeness pays off here.
Day trips to London do require a bus fair back to Heathrow and either the tube Picadilly Line or the Express. I was ok with the tube and recommend the Oyster card for easy in and out of the toll gates. 5£ deposit is refundable upon retune of card. 17£ total allowed my 2 roundtrips with some left over. The bus cost 8£ roundtrips and I had to buy this three times. Be prepared for waits at Heathrow to catch this bus H1 especially after 3 pm. Try to get ahead of the older folks with more luggage than they can handle. This drives me crazy.
Overall, this is a good option if you want to stay near Heathrow. Lost of Japanese here so it must be Ok. Pool, bar area, kids play zone, quite and the check in staff we pleasant.