Broxbourne Borough Council

We’ve been anxious to contact the Broxbourne Borough Council for several months in regards to environmental issue we have. We’ve been procrastinating the contact knowing how slowly and inefficient some councils are.
I just finally made the call and spoke to a very friendly and professional council officer Christopher Davies who not just gave me valuable information but went out of his way to help us resolve the issue. The good advice, extremely speedy actions he took and the important additional details he provided made me believe that Broxbourne Borough Council has outstanding customer service and would be always a pleasure to be contacted.
I have also previously contacted the Council Tax department and I received the same outstanding customer support.
Thank you Broxbourne Borough Council, you are the best!

Although there is a large car park and the staff have a seperate area to park there are always limited spaces so i recommend walking there if you can or parking in the pub just down the road.
The building itself is beautiful but the offices are dim. The receptionists are very friendly and helpful and that includes telephone support as well as personal visits. I visited the counter to buy purple refuse sacks and the queue was around 2 people and cleared quickly and the desk clerks were helpful.
I have also taken documents into the council offices but the waiting period is very hit and miss and on occassions i have waited as little as 2 mins to as long as 20mins. Unfortunately appointments cannot be arranged.
Within the grounds there are many rooms which are hired out so you can visit weight watchers, slinnibg world etc but you need to visit the clubs to find out what goes on there.
Leaflets are freely available to explain benefits you could be entitled to as well as local events that are happening.
The grounds around the office are beautiful and if you have a civil wedding ceremony the photos on the green behind the offices will be stunning.