Tongwynlais Surgery

I’ve recently just changed dentists mainly becasue I was not happy with the service I received at my last denists. The receptionist treat her clients like they were school chidlren and once when I called up to say I was stuck in traffic and therefore would be about 5 minutes latre for my apppointment, she cancelled it!
So it was a welcome releif to be treated with courtesy by the receptionsit and actually have the dentist talk to me like an adult and explain everything in laymans term whenever he carried out a procedure.
It’s only a few mile out of Cardiff but to me its completely worth the trip.

I hate dentists so when I was due a check up I was sick with worry.
I had never been to this practice before and I must say it was a pleasent PAIN FREE experience.
After my first check up they carried out some xrays and saw that I needed two fillings. Grrr
The appointment was made for two weeks time and I nearly cancelled it again and again as I couldn’t bare the thought of that wretched drill!
I decided in the end to be brave and attend the appointment. When I got there the receptionist remembered me from the previous appointment and the fact that I was a nervous patient.
She explained this to the dentist and his assistant. Who both treated me so nicely throughout my treatment. The nurse held my hand when the dentist gave me the injection and the dentist told me to raise my hand whenever I wanted him to stop.
I was very brave and the treatment was completed. It was so lovely to have such kind people looking after me.
My fear of dentists has no reduced… Well ever so slightly anyway!

Tongwynlais surgery is a branch of the Bishops Road Medical and provides Health Services and Clinics by a dedicated team of doctors, nurses and staff. Bishops Road currently have three doctors — Dr Gareth Lewis, Dr David Jones and Dr Mared Rhys (female) — and 2 practice nurses.
The practice uses the services of a phlebotomist to take blood samples when requested by a doctor. This is available only at Bishops Road Medical Centre between 10.30am to 11.50am and an appointment would need to be made in advance with a Receptionist. Please be advised that the phlebotomist is only trained to take blood samples and not to give medical advice. Patients of Tongwynlais surgery who are unable to attend Bishops Road should telephone the practice nurse to arrange an appointment to have bloods taken.
Nurse clinics available include cervical smears, ear syringing, travel vaccinations, diet advice, advice on quitting smoking and contraceptive advice, pill checks and injections.