Morgans Hotels

This hotel is stunning beautifully decorated and the rooms are furnished to a very high standard. Breakfast was excellent with a good choice. Only criticism is the broadband didn’t work. Can’t believe all the other reviews this hotel is luxurious.

How on earth this Hotel EVER got a 5 star rating is beyond me, It has never delivered quality of any kind to deserve it. I know many people who have stayed here, and thought it was totally over-​rated, and certainly NOT worth a repeat visit. I have also been here for various events, and I can only say I would never call here unless I was invited again, probably says it all actually …

Mmmm. well, bear in mind that I did not stay here myself but two friends stayed here on Saturday night. Only one veggie option in the restaurant and that one lacked imagination. Bedrooms were clean looking until further inspection revealed thick dust on the skirting boards. Furniture was of low quality. Breakfast poor. At desk in the morning, EVERY couple had a list of complaints.

Morgans Hotel is a boutique hotel which on opening in Swansea was the first 5 star hotel in the area and THE place to go for amazing food and stays. My parents stayed at Morgans in the first six months of it opening and they felt like royalty from the time they checked in, turn down service was unobtrusive and the room was beautiful. We had a fantastic meal on that occasion, so a real 5 star experience in total.
Unfortunately on my own stay in Morgans last year (due to an emergency household disaster) and my parent’s next stay, only 6 months ago that 5 star experience was not repeated. The rooms are in need of some care and attention and service has deteriorated, not to a low level but it no longer has that special feel about it. The food served in the restaurant has also deteriorated, nice but no longer special and breakfast was sadly lacking, my mother’s scrambled egg was lukewarm and portions on the small side.
I hope Morgans can regain it’s original 5 star experience but from friends’ experience too, my family is not the only one to see the deterioration.