Starbucks

Starbucks at The Intu Potteries Shopping Center is another example of a surprising moment — A busy, city central location which has gone unreviewed for many years, and in this case without a review in over 5 years one is definitely needed, as I feel this store has reverted back to its’ old ways based on the «even» older reviews for this store.
This Starbucks store is a decent small, albeit a little small as it is their only store in Stoke city center, and it can get busy at times and hard to find a seat, so much seating is definitely needed, even though they is some seating outside on the Potteries shopping center shop floor.
I did eventually manage to find a table, and although it was quite narrow and not with lots of room, the table was okay and near enough typical for Starbucks, with a plug socket next to it which was good, and of course in working order.
The queuing system here seemed to be handled to a satisfactory standard, although on my visit and when I seemed to pass, they were people constantly queuing out of the door, and they could have done more.
The staff seemed quite friendly, and knew what they were doing. They quickly managed to activate my Starbucks card and top it up with the money my bill was, and knock that off my bill. She helped explain that as it was my first use of the card, I couldn’t do 2 separate transactions as I would prefer, to help me on my way to my 15 star free beverage, gold level for another year and of course — My Star dash total.
I was quite upset to hear that they was no Burnt Caramel left, therefore I opted for the other seasonal drink — Pistachio and Rose Mocha. The drink tasted quite nice, especially with the new scented cream for the drink, and I did enjoy it, the temperature was okay /​decent and ready to drink, but still it would of been nicer to be slightly hotter. The drink was served in a relatively quick fashion too.
For a Starbucks, the décor here isn’t as nice, despite the limitations with it being a shopping center, it could really have looked better, with more seating and more comfortable Starbucks seating and related décor which are often found in Starbucks’ stores nationwide.
This store is near enough an average store, and is slightly above and slightly below average on certain areas, I feel it just scrapes a 3 star rating, which although it mainly deserves 2.5 stars, a 3 is slightly more deserved than a two!

lovely little place to drop in for a coffee. very polite staff and always clean

Worst Starbucks I’ve ever been to. Appalling customer service — it took over 20 minutes to queue, order, and get my two coffees. There were 5 members of staff behind the counter at 4pm on a busy Saturday afternoon, but only 2 of them were actually doing anything. The rest were all chatting and messing about, and generally causing me to get in a grump, which I could only get out of by buying a new laptop. So basically, Starbucks cost me £499.99.

A dismal Starbucks, this gets pretty busy at the weekends, unacceptably so. 20 minutes is too long to wait for coffee. I’m a Starbucks fan, but I’d suggest if you’re in a hurry, either of the other two coffee establishments in the Potteries Centre will be a better bet.
It seems that whilst the manageress is working the store runs more smoothly and she is a great barista. However the rest of the staff are pretty useless.
I have a fairly complex drink order and they have never yet got it right, not once.
If you want a standard cup of coffee, and you don’t mind waiting for it then you’ll be okay. Anything more complex — forget it.

Basically don’t bother! Go downstairs and go to Costa Coffee instead! I ordered a cappuccino and a latte, not a difficult order to get right apparently so. I got two cappuccino’s, both of which tasted like swamp water. Unfortunately we were half way down the road before we’d tasted them, so couldn’t be bothered walking back and complaining. When I was ordering the drinks I had to repeat my order three times, to thick, disorganised staff who look like they couldn’t pour a glass of water, never mind a cup of coffee. There was one good thing, the shortbread I ordered was nice, thankfully and that is why I gave this one star! Like I said, go to Costa instead!

I love this place its wicked i went here last wednesday and everytime i go i have the most gorgeous thing on there menu and thats the chocolate frapaccino .
The staff are really friendly and the seating is brill the place is spotless and cant find any faults apart from one thing and thats the prices. Everything seems so expensive so its not somewhere you can drink all the time but its ok for a treat .
It cost me 8 pound and that was for a chocolate frapaccino and a coffee all small and a sandwich .
Its always been a fast service when ive been but i do thik they need to start to think of the prices abit more