In the Frame

Poor quality of work, overpriced and awful customer service — avoid.
I’d bought a picture as a Christmas gift for Dan and we only just had it framed months later! We chose this shop as its just near to where we live and I always liked the look of the pictures in the window.
This shop has a lot of choice when it comes to frames in terms of material options and colours. The quite abrupt salesman showed us how they would lay it out within the frame and it seemed ok at the time. I did think the price was steep but I assumed we would get top quality workmanship for that money and be delighted with the result. Sadly this was not the case.
When we picked it up It did look very different to how the gentleman in the shop laid it out however and was a lot more closely cropped, the picture was off centre with much more white to one side than the other. I thought it was very expensive for the poor end result, the service was not friendly at all and after telling us 4 days they didn’t call us for two weeks and we had to chase them up about it.
Overall poor quality and awful service — do not use this shop.

I needed a Christmas present for my Dad framing so popped down to In The Frame to see what they could offer. Met with very friendly staff who definitely knew their stuff and suggested complimentary mounts and frame.
I picked it up after a couple of weeks (they use a text message alert which was handy) and they had done an excellent job.
I would say though that they are somewhat more expensive compared to another framing shop I had used in the recent past, but perhaps that was down to different areas of local affluence I don’t know.

I recently had cause to find someone who could handle a bespoke framing job for me… I wanted a number of wartime photos and my grandfathers medals framed in a presentation montage to give to my Dad for his birthday. I needed a framing shop that would handle more than the traditional framing job, the advice and creativity of a credible assistant, and someone trustworthy who I could give my precious family artefacts to in order to get the job done… I have to say that the staff at In the Frame ticked all the boxes and did a great job. They were able to advise on all the possibilities open to me, and although the guy I worked with (I think his name was James) hadn’t done exactly this type of work before, he offered sensible suggestions, knew what he was doing and handled the job from beginning to end.
They worked with a limited design brief, but assured me with their suggestions that they knew exactly what they were doing, turned the job round in a short window of time (around a week) which included ordering in wood for the frame and a specific coloured card for the mount. I would have no hesitation in using them again and would heartily recommend that you do the same!