Mac Cosmetics

Mac Cosmetics is situated in House Of Fraser in a small corner of the shop. I have been there on two occasions. On my first visit there it was fairly busy but not brimming with customers, nobody asked me if I needed any help when it was obvious I did as I kept trying to get their attention, so when I eventually asked someone for help and to try some eyeshadow on me, the girl said ‘yes I can but I will have to be quick’ this made me feel like she couldn’t be bothered to and certainly didn’t make me feel like a valued customer, so she rushed through applying the eyeshadow although it did look nice I felt more of a burden. I saw lots of customers look then walk off muttering that they were fed up with waiting.
On my second visit today it wasn’t busy at all most of the employees were talking to each other at the till or putting stuff away, when it was obvious I required help and needed them to get me a foundation. They aren’t particually friendly, it’s quite cramped and the customer service at the mac counter at Debenhams in Bristol is much better and its bigger.