Haslams

My partner and i have been renting from Haslam’s letting agents for just under a year now. As you may expect, during the viewing/​deposit taking process they were most helpful, always in contact with us and couldn’t do enough for us.
Unfortunately this stopped the day we moved in.
We have had an ongoing problem with the property for just under a year now. The total amount of times we have contacted them, making them aware of the problem is over 10. Every time we e-​mail or call they reply with a ‘promise’ that its their highest priority and they are sorting it that day, and then another 4,5 or 6 weeks go by with no word from them until we feel we have to contact them yet again.
And after all this they even had the cheek to tell us it was our problem so we would have a fix it.
I would not recommend renting from Haslam’s. Considering you are giving them hundreds of pounds per month they offer no service what so ever and simply blame the landlord/​landlady to evade any further action on there part.
Very disappointing as they have some lovely property’s in the portfolio.
But renting from an estate agents should give you the assurance that if anything should go wrong, they are there to put it right.
This is not the case

For those who might not know, «estate agent» is similar to what Americans might call «realtor», though I don’t know if these people are similarly licensed and I have no idea if there is anything like an MLS in the UK. Regardless, I needed a flat («apartment») for a few months and Haslam’s was one of the few that replied to my email.
After taking my specifications (price, neighborhood, number of bedrooms, etc.), Haslam’s set up an appointment for me to view two of their listed flats. The first one was nice, but it overlooked a rather busy street and I thought it would be too noisy. The second one looks out over a quiet and pretty back garden with a double door though no balcony. It has all the appliances I needed (Brits seem to like drying their clothes on a drying rack rather than an electric clothes dryer!) and a modern look and feel. Recently refurbished, it looks great and the furniture was good. I took it on the spot.
Unfortunately, there’s an approval process where they have to get a credit and background check, which meant another week in the hotel for me. Eventually, the paperwork came back and I met them in their office to go over the remaining details. Everything was explained well and my questions were answered, so I took possession and paid my remainder.
If you’re in the market for a flat, or if you have a flat and you’re looking for a renter, check out Haslam’s.