Cruse Bereavement Care

My comments concern Cruse in general and not one particular branch. l approached them after my partner died very suddenly in 2011. They were of no help whatsoever. l have again contacted them recently as my feeling of grief and despair is not improving. Again l have found them most unhelpful. l’ve been told that they have no branch in Liverpool and l should contact the Liverpool Bereavement Service instead. l was referred to online reading material. l’m not looking for something to read, l’m looking for REAL help and friendship. Then to really put the cap on things, at the bottom of their email, it explains that in any communication from them, it will be signed as being from «Alex», a fictional name they use. l find that absolutely appalling. When people are in such a state that they need this organisation, surely they are entitled to believe they are talking to the person whose name they’ve been given. They nor l am in the mood for playing silly games. Cruse, you are a fraud and considering you are masquerading as a bereavement service, l’m appalled. l need help as do others in my situation, but from you? No, thank you. ln fact, thanks for nothing.