Stanley de Leon

Stanley de Leon were recommended to me by a local estate agent, their prices were comparable to other quotes I had so I instructed them to assist with a sale and purchase in 2014.
I can only assume that my case was an exception to their normal code of practice otherwise the local agent wouldn’t have recommended them, however, their handling of many aspects of my case was wholly unsatisfactory. I have a small business myself so understand the importance of customer service and satisfaction, I also appreciate that some customers are slightly harder to deal with than others… I am not a difficult customer and was patient with them throughout the process, the following is a list some of the issues I had —
1. In total, there were four different individuals dealing with my case because of various staff problems. I had to go over each issue I had with the purchase multiple times because of what I can only presume was a lack of proper case handovers. This was costly time wise as I hadn’t realised I needed to do this until it was apparent the current solicitor wasn’t asking the vendors solicitors the questions I had previously raised.
2. Important emails I had sent to Stanley de Leon went unanswered on a number of occasions and as such various issues raised were totally missed.
3. I was not informed of the exchange date until several days after it had happened.
4. I was not correctly informed of the completion date until the late afternoon of the completion date.
5. There was no timely communication regarding amount of funds required to complete. I made a complaint at this point and was offered a free will as compensation which I accepted.
6. The amount of funds requested to complete were incorrect, to the sum of -£1000, I wasn’t informed about this until several weeks later. I made my second complaint at this point (and declined the offer of the will) and was told by one of the partners that he’d call me back to discuss. I still haven’t received a call, the next thing I received was a letter from HMRC requesting the remaining funds due for the Land Transaction Return, £750. I have contacted Stanley de Leon regarding this but have still not had a reply!
Professional business practice? Questionable.