Enterprise Rent-A-Car

Our rental was one way, with drop-​off at another office. It was very easy to book, they were cordial during rental, and we got a better car than expected.
However, this office was terrible to work with after our rental car was backed into by another vehicle. The office did not contact me promptly after returning the vehicle, did charge a credit card I did not authorize, refused to refund the charge and put it on another card, refused to contact my insurer for payment, and refused to respond to inquiries from my insurer directly. They were initially responsive to my email correspondence, until they suddenly stopped all contact with me.
I am now having to work with the larger Enterprise claims division because this office is unresponsive and unwilling to execute tasks which the claims division tells me they are capable of doing themselves.
I would never recommend this office to anyone (there are plenty of others in the area), and I am not certain I would rent from Enterprise again after this ordeal.