Bowlplex Bowling Centres

Below is a copy of the email I sent to the Bowlplex head office last Monday. As yet I’ve not had a reply;
Last Saturday evening we went as a family to your alley in Oxford. First time at a bowlplex. After paying for a lane and being told it would be ready about 9 O’clock and even told which lane it was likely to be and we would be tannoyed when it was ready we decided on some food. A friend with us ordered first then our food order was placed and we prepared to wait until the food was prepared. No problem with waiting for food to be cooked but when your employee started to take the order for the next customers we had to remind him that while we would wait for food and all the cold drinks had been served he had forgotten a coffee. We then where asked to wait for the coffee until he’d served the next customer. Call me old fashioned but shouldn’t he have finnished one order before taking the next? When our food did arrive the quality was poor, extremely poor. You cannot blame your staff for that, you obviously think your customers will eat anything. Added to that despite ordering before us our friends food was ready after ours had it too had been forgotten.
Then 9 O’clock came and there was several unused lanes including the one we where told we would be on but no tannoy. My wife approached the desk, the side with the sign for those who have booked (and in our case payed) only told be told to que on the other side with everybody else because it’s not fair for her to que jump. I don’t think so, we’d done that bit so I went up and was told rather rudely my wife had been told to que the other side. When I said we had payed and where awaiting a tannoy and just wanted an update it was repeated. I said I was angry and tried to explain why but he interrupted me. I told him I want to explain why I’m angry and would not go away until I had. After I explained he informed me I shouldn’t have been told we would be tannoyed. So how else are we supposed to know when our lane is ready? Or should we just que AGAIN around the predicted time just in case? Before we left I had reason to use the toilet facilities. I was told they «stink» which was an understatement. I have been in many a smelly public toilet but yours was probably the worse. I can’t think of another as bad, the urine stench hit my nostrils long before I even left the carpeted area never mind actually entering the gents.
As I said at the beginning this was our first visit to a Bowlplex but what I didn’t say is it was also the last, we have never visited a bowling alley and been taken for granted so much. As we live between Oxford and Reading we often travel for an evening or afternoon out but Rest assured that one visit has worked wonders for your rival as we now know the extra travelling time is worth it.
Update.
It is now 20 April 2014 and this company still haven’t contacted me in any way. They obviously don’t care about their customers and believe them to be stupid enough to be treated like this and still come back. Not in this case.

One of our Oxford team’s top family days out — ideal on a rainy day! It is a short drive to the Kassam Stadium, just south of Oxford. There is plenty on offer to keep the kids amused, from ten-​pin bowling and interactive racing games to a multi-​screen cinema complex.