ASDA

On Jan 25 I spent £3 on chocolates and 2 croissants at this Asda in Long Eaton. I used my credit card but swiped it a few times because I wasn’t sure if the machine recognised it. I received a receipt which I signed. When I returned home I noticed my card had been charged 4 times ! It was charged twice for £3 and twice for £50. I returned to the store immediately and spoke with a manager named Paul. He refused to refund my money (£103), and then he asked for a sample of my signature which I provided. When I suggested the clerk may be at fault for not verifying the other false £50 transaction and/​or the machine for each transactions appearing twice he said I may have two cards and had someone else pose as me to buy groceries. Amazing.
The next day I returned and he confirmed that the other transaction was on my card but had a different signature from mine and he would still not issue a refund for the error. I asked him to confirm with the clerk and to look at the cameras which he said didn’t cover all the checkouts. When I called Asda corporate the man agreed with me and said the store should issue a refund because it was not my signature. The store again refused and said it was not their error. Asda corporate told me that the store was refusing to cooperate and would not return my money. I told them I would provide all the evidence I had and even they had physical evidence that showed it wasn’t me! The 2 duplicate charges dropped off but I’m still left with paying £50 for their error. When I returned a third time to discuss this all their managers were in meetings and would not come out to talk, and the lady at the front said that they didn’t have many managers and she didn’t know when the meeting would end. I called asda and they said that they were investigating and that I shouldn’t go into the store to talk to them about it. Funny but true !
So Be warned: if you fraudulently get charged a second time on your credit or debit card, the managers in this store are very rude and the store itself will refuse to return your money! and they won’t even be polite about it. I’ll never shop there or trust their card machines or if I ever do I’ll be sure to pay cash.

This shop is very large and is quite cheap compared to other supermarkets.
They have a large range of clothes including the G21 range which is the best part of the clothing section.
It always seems really busy and noisy in here though.

This Asda store is large, with ample car parking. It is always well presented and has very helpful and friendly staff. There is an arc car wash on site and self service petrol station.
In store as well as the usual products there is a large George @ Asda section, pizza counter, fish counter, jewellery, deli, bakery and organic. The fresh fruit and veg is usually very good and value.
It’s not the most relaxing of shops as it is usually quite noisy but in terms of value you can do a good bargain shop here.
The café here used to be very good but now it is appalling and I wouldn’t recommend wasting your money there.