KFC

The food is much the same from one KFC to the next. Presentation varies, but isn’t too bad here. What is terrible though is the staffing.
To date, not one single order that I have made when using the drive through has been completed correctly. Missing items are occasionally an issue. The past three visits orders with large fries have been received with regular fries in the bag instead.
There is never any condiments in the bag (No wipes, no salt, no napkins), and orders that have sides (beans or coleslaw) have never had a fork. Worst still, when taking the necessary walk inside to make these complaints, the shift managers are not interested. Indeed on one occasion, having complained about the lack of fork when using the drive through, the shift manager simply said «Look, they’re behind you» and just shrugged her shoulders when I pointed out that I shouldn’t have to come into the store to collect things after using the drive through.
Another very annoying issue is the fact that the staff never want to give you a receipt. Maybe this is because of the discount you get by using said receipt to leave a review with KFC. On several occasions the staff member has screwed up and thrown the receipt in the bin as soon as it is printed.
The staff as a unit at the Langley Mill KFC are completely incompetent.

The staff here I’ve noticed aren’t the friendliest, never have been. However the amazing food and fact this branch is open til 11pm makes up for it

As ever, kfc performs well in the fast food arena. Kfc are franchises, much like their competitors, so any complaints are dealt with in store. As a result, whilst the food is fairly identical in all branches, the customer service can vary. Regarding the food: well if chicken is what you want, chicken is what you get. No more, no less. That’s not to say it’s a poor quality dining experience, but don’t expect service with a smile. Or cutlery.