Toni & Guy

Went in for a blow dry and called ahead to find out if Toni & Guy had a sulfate free shampoo to wash my hair with bc I’d had a keratin treatment and cannot use sulfate shampoos. They did not, so I brought my own and they were going to use that. The girl washing my hair however forgot to use the correct shampoo and essentially washed the treatment I’d payed $ 400 for out of my hair before I realized what she was doing by the feel of the different shampoo in my hair. All that was said was «sorry».
Out money and the proper treatment now my girlfriend called the salon to discuss the issue of her poor treatment on her hair also with the salon manager who spoke quite rudely to her and actually HUNG UP THE PHONE ON HER. That speaks for it self, how Toni and Guy Norwich does NOT care for it’s customers and is actually rude to them.
I warn anyone from visiting this salon should you have the same issues we’ve had.
We are currently trying to get in touch with the Main Office of Toni and Guy to let them know about the problems with Emannuele Valenti, the Norwich customer service FAILURE of the year. @toniandguyuk on Twitter.