Debenhams

I bought my daughter a leather jacket from the Wallis confession. I bought a ten which was unfortunately too small. I phoned up on the 26^th and explained and asked if they had a twelve. I was told they had and that it could be put by for me to exchange on the 27^th when I was able to go to make the exchange. On arriving on the 27^th to make the exchange, the jacket could not be found and the Wallis member of staff was not due to start work until 12, o. clock, so I went away to do more shopping until she arrived. On her arrival no jacket could be found, although I was promised it had been put by. Eventually a jacket was found, we exchanged and I left the store. On arriving home I realised they had given me a fourteen by mistake. I phoned the store and spoke to Sylvia, what a lady ! ! She took my number and said she would speak to the previous day’s staff to get to the bottom of things. Bless her heart, she kept phoning me back to keep me in the picture and eventually after great effort on her part she tracked down my jacket and I was able to go and pick it up this morning. We are quick to complain about bad staff and perhaps don’t praise good staff enough, well Sylvia you went well beyond the call of duty in my opinion and I wish more shop assistants were like you, really there to help the customers. THANK YOU SYLVIA, my daughter is delighted with her gift and I have had my faith renewed in shopping personnel. YOU ARE A STAR.

This store is situated close to the Grosvenor centre, just down the road so it is a good place to visit if you are on a shopping spree. It looks quite small from the outside, but it is quite a large store which goes back a long way and is split over 3 floors.
It is a great department store which sells a great range of clothes, underwear, homewares, cosmetics and make up, perfumes and many more items that you would normally find in a department store.
The staff are always extremely helpful in here and it’s a nice place to have a wander round and a great place for doing Christmas shopping as you can get sometimes get all of your presents in one go as well as something really nice to wear. They do a fantastic range of partywear, ballroom and cocktail dresses and mens suits. They can be quite expensive, but they do some gorgeous pieces, which of course are always half price in the January sales so worth a look if you need a special dress or suit later on in the year.
The only downfall to this store, is the fact that it is always really warm in there and I end up not staying in there sometimes just because it gets too uncomfortable to shop.
The nearest place to park is the Grosvenor shopping centre which is within walking distance.

I don’t actual like this debenhams store very much, when ever I visit it looks a mess to be honest. It feels very enclosed and stuffy to.
The menswear is down stairs and it feels very lifeless and boring and dull!!!
I always feel depressed when I come out of the store and for that reason I don’t go very often!

I like this Debenhams. It’s the biggest department store in Nortmapton. You do have to walk to it from the other main store s– it’s on the Drapery — but it is worth it.
Not as massive as in places such as Milton Keynes but I have always found what I want here. Very good range.
Restaurant a bit dead and I wouldn’t be seen dead in it!
Bizarely there is a photographic studio on the top floor!
Only department that is missing versus other stores in furniture — although in summer they do have a good range of garden furniture — and white goods.
Love the designer range of clothes. They have a very big lingerie department.

This is a really great one stop department store. The variety and range is improving all the time. I still miss the haberdashery dept! The homeware is really good and I love their lingerie. The designers are really good too with people like Betty Jackson and John Rocha doing exclusive diffusion lines for them. I particuarly like Red Herring as I find their clothes a good fit. The coffee shop is disappointing but improving. Spread over four floors it is well worth a visit and their photo studio has got a lot better in recent years! Their christmas gifts are always good.

this is a great shop it has everything you could think of from clothers to makeup to toys and games to kitchen and wedding shop, you could spend hours in here so be warned, the only downside is the parking but well worth a vist, they also have some sale days whish are well worth the visit

had great times as a kid seeing santa here very nice shop
pleasant staff very helpfull

I always walk round here and never usually come out with anything I want because I havent found it: o (
Its quite small considering some of the Debenhams I have lived with and would rather pay the train fare to Coventrys one than go here

Wide range of clothing and gifts for all ages, restaurant is great, cosmetics counters are great and always have offers on