Easyjet

I would happily offer no stars if possible. Lost luggage and no customer service = disaster. We boarded a cruise hours after landing and although we were assured at the airport that the luggage could meet us at the first port, that was the last time we spoke to an actual human in customer service. The cruise line and I both tried all week (numerous numbers) but never got any response. We got our luggage at the airport a week later, after the cruise. We weren’t even sure if it was still there! They are not handing the reimbursement of items efficiently either (apparently it’s not their fault we were over the 3 day period with no luggage) but at this point I am past shocked by their rude demeanor and automated responses.
The flight itself was late for no given reason. I received a text telling me it was late AFTER we had landed hours later. The staff were disinterested and rude at the gate, although slightly better in the air.
I wish I had read the Unilocal reviews before booking.

Fellow Americans, do not fly with these rude scumbags, even if it is free. If you want to feel as if you are in some kind of comedy sketch then try them. It was so bad I thought we were on Candid Camera or a Monty Python episode.

Oh Easyjet it’s pros and cons are more diverse than its list of destinations! So I’ll just look at the big one here. The staff are always pretty nice and there usually is little hassle with checking in, however. I’ve been there queuing up 3 hours before the departure time of an international flight as instructed by the accompanying info only to get to the counter to be told they aren’t accepting people for my flight just yet. So we’ve had to leave the queue, got to Belfast International’s 1 and only landside refreshment option and queue up all over again. It was annoying that on one occasion that the party only 2 behind in the queue turned up on the same flight, so we had to queue again for 30 mins for the sake of being there 2 mins early?
The other thing was in booking the flights, you’ve probably experienced yourself. You see the add and think «great!!! £12.99 for a flight to…(insert desired location here)» But then you see you are almost obliged to add and pay for extra bits here and there until you notice the price doesn’t seem that good any more and finally the last page adds all these airport charges and various taxes and that £12.99 pp is now £200+ to get there and back!
At least the point made in the other review is finally obsolete, that about the unassigned seating so that there has traditionally been a stampede to get on the plane first. Easyjet has started to give assigned seat numbers. Of course if you want to change or sit in an exit row with more leg room it costs more but at least it’s a step in the right direction.
Finally it’s the only airline that I’ve experienced delays on, they’ve always been short but they have affected about a third of my flights, so punctuality can be iffy, but hey, even after all the charges go on, they still (usually) undercut the competition for popular European destinations you’d want to go to on your hols!

Man, do I have a love-​hate relationship with this company…
Every time I fly Easyjet, I swear it will be the last time. Then, when I compare prices, I buy my tickets again.
This is a good service to offer people. I understand it is a no-​frills airline, and you will not get the same level of service that I have experienced in Executive Class on Air Canada. I get it. Seriously.
However, we have a discount airline in Canada as well (WestJet), and they took the frills away, yet still offer a dynamite service within the boundaries of no frills.
Easyjet… I hope you are reading this.
What works with EasyJet:
1. The pricepoint. If you have the ability to travel, you typically want to spend your cash on the vacation — not the flight. EasyJet does offer an affordable option. I do tip my hat to that, and I also get roped in every time by the significant price difference over their competitors.
2. I have never had a flight cancel, I have never been on a late flight, and I have also never had my luggage lost. They do know what they are doing in that respect.
3. I like that you have to pay for your luggage. I like having the choice whether to pay for luggage, or pack smarter to enjoy that savings. Thank you EasyJet for the choice.
What makes me crazy:
1. I cannot see any reason on God’s green earth why they don’t have assigned seating. The rush seating makes people lunatics. The lineups and at times, the plane ride can be stressful for that one reason. WestJet in Canada has assigned seating — it gives a level of control over the boarding process, and everyone knows where they are and that they have a seat. The last 2 out of 4 flights, there were passengers that did something crazy (one left his ipad somewhere, and the other one — I can’t remember), but it has the crew panicking to get the issue resolved to get the flight out on time. I know there are scatterbrained people everywhere (sometimes I am one of them!) but those are the types of things that happen when you put a fire under a few hundred people’s butts and everyone is rushing.
2. Paying for assigned seating: I understand their concept of paying for an assigned seat. It is a revenue opportunity. However, from what I have seen, on a discount airline like EasyJet, there are VERY few people who pay for this service. Lineup 1 is a very short line. I’d rather see them tack $ 20 onto each luggage bag and ASSIGN seats. Take away the craziness!
EasyJet, thank you for your affordable, reliable service. I can’t fault you for that. But man, I tell you… if you would have assigned seating for everyone, that would rock my world.