Ponteland Road Health Centre

The clinic is open everyday from 8am until 8pm. You can book GP appointmentss, call on the day at 8am to see if any slots are free or come for the drop-​in service.
This clinic is new and clean like all the other medical buildings I’ve happened upon in Newcastle. The toilets are clean, they are locked now so you will have o ask for the key to use the facilities.
The staff are not always that friendly but they are helpful. The GP is very efficient, quick diagnoses, no fuss, but I can’t help feel like I’m being treated very clinical in there. The nurses for the walk-​in service are friendly but can only treat minor things and can tell you if you need to see the doctor.
It is quick and easy to register to be able to use the GP services (faster if you find a member of the admin team and have your documents such as NI number, ID and proof of address).
Also, it is located in a very handy place as the bus stops right outside the practice and there is a pharmacy next door.

I’ve attended here twice in the last year for more specialist clinics as opposed to use of the general doctors surgery. The heath centre itself is easily accessible by bus or car and offers ample parking with it being next door to Aldi supermarket. The pharmacy is just around the corner too which is pretty convenient for those needing prescriptions.
Found it a little unusual that there isn’t a reception upstairs so you sit in the waiting room and hope for the best. I was a few minutes late on one occasion and sat for half an hour oblivious to whether they had already called my name or were just running late. The waiting room is also small and cramped so personal space does not exist if it gets busy.
The staff seem friendly enough. They don’t appear to go the extra mile though. On both occasions I was told what I already knew and that I needed to be seen at the RVI for actual treatment so it appears to be an unnecessary stepping stone. Not much else to say really.