Lloyds Tsb Bank

If ive got the address right this is the Lloyds on gosforth high street. My personal experience with this branch is disgraceful, I was lied to from an accounts manager who tricked me into having an account that I had to pay, the reason she said was I had used my overdraft and they were going to charge me £2.00 a month I thought typical robbing bank and thought what can I do about it. 3 months later it went up to £7.00 when I questioned this they said that’s the standard charge for that account. Confused I asked to look a little bit further into it. To cut it short the staff on the queries desk were abrupt rude and plain unhelpful and I got told listen to this we advertised it in the window about the charges but could not provide me with anything with my signature on saying I had agreed to it. I asked for a call back from the accounts manager and I am still waiting months later for the call back obvious she was lying about it or she would have called back if she was in the right. I did get my account changed back to a standard account and got told they have never heard anything like what I was told. As far as im concerned a very unprofessional branch who when you question anything get very rude. it’s a bank that’s all, they were going on like they were the masters of the universe. Avoid at all costs.