Tutzy News

Awful experience. Cannot stress how terrible they are. They run a small phone /​computer shop in the news agency and I took my phone in there to have the battery replaced. They had my phone for 30 mins and when it came back to me it was broken. The first thing I noticed was that one of the screws had not been put back in the bottom of the phone — so clearly not keen on doing their job properly. Then it started freezing and I couldn’t turn it on. I had to keep restarting it. I called them and they said it was nothing to do with them. It continued to freeze, turn itself off and re-​start every 5 — 10 minutes. I took the phone back. They took it away and again told me it was «fixed». It immediately turned itself off when I left the shop. I went back in and they would take no responsibility for the fact they had done something to break it. They were rude, abusive and just awful. They made me feel attacked and belittled. They refused to fix the phone. And refused to see it from my point of view –that a perfectly working phone (other than a battery that failed to hold it’s charge well) could be with them for 30 mins and come back broken — that there was any connection at all. They considered it a coincidence. When I complained they ignored me, refused to listen and turned to serve other customers instead of solving the issue. They refused to refund the money. The worst customer service experience I have ever had. It left me in tears. DO NOT GO HERE!!!

I don’t know how I manage, but I always forget to buy something on my way home. From town I usually take the tram home so I find myself in the Gardens. Nowhere is usually open at that time in the night, expect for this little shop. Expect to see a lot of things inside. From energy drinks and soft drinks, to posters and cards or shisha stuff. You can even send money with Western Union with them. They have my favorite crisps in there and sometimes when I don’t have time to get to Rusholme for my shisha flvour, I can always go in there and buy one. They don’t sell the best, but it’s better than nothing I’ll say.
I like the place really. I don’t know, makes me laugh most of the time. The agitation inside, different languages and so on, make me be amused. No explanation for that really. Anyway, good shop, I like it that is open in the bank holidays as well, you can always buy what you need, expect from alcohol.

This Piccadilly Garden newsagent is really a godsend for the magazine enthusiast, stocking a huge range of titles which are difficult, nigh on impossible, to get hold of in Manchester including American alterna-​rock bible AP, The New York Review of Books and respected Science Fiction short story magazine Interzone. Tutzy News offers a printer, photocopier and a fax machine (one of the only publically available ones I am still aware of in the city centre) as well as all of the usual sweet, crisp and pre-​packed sandwich options (It also, for some reason, sells framed Scarface posters and charcoal sketches of Manchester United players — seriously who buys these?) but it is the news and magazine selection that really stands out.

I suppose if you’re going to build a newsagents on the edge of Piccadilly Gardens you’d better build a damn good one, because you’re competing with a lot of other newsagents and people tend not to be too picky about which one they use. They mostly care about appropriate stock levels and magazine selections, so it’s in Tutzy News’ favour that they have a variety of produce in every area so vast that you’d need the entire population of Manchester to all choose one particular day to buy from it in order to deplete the damn place. And the prices are good, which only adds to the growing pile of compliments.
Often nowadays, newsagents just phone it in, stocking the bare minimum they think people will want, so it’s nice to have a place bombard you with ideas for what flavour of crisps you’d like. It’s my first choice when I’m in the area, and I consider myself, in a rather sad way, to be a connoisseur of them.