Skinviva

The clinic is centrally located and easy to get to. The initial consultation appointment was booked in quickly.
I had booked in for 2 treatments: tear trough fillers and thermavein treatment to my lower legs. Called on the day to check the time as the appointment slot on the alert text and that given to me by the receptionist didn’t match. I was only then told that the therapist wasn’t able to come in that day. They would try to cover my appointment with another doctor. I was really disappointed as the treatments were ahead of a special occasion. They covered the slot but I was told that she was unable to do one of the treatments. As it turns out she was trained to do both but wasn’t happy to do thermavein or a second vial of filler as she needed to ‘get home’. This was despite the fact I he been in the room less than 25mins of my 90min appointment. There was no compensation and I couldn’t be rebooked for almost 2 weeks.
Today I was due to go back for my appointment. I have gastroenteritis and, as a medical professional, know that I should stay away from any clinical environment. Despite this and having my treatment cancelled by Skin Viva last time, I have been charged £30.
I have now decided to go elsewhere where hopefully the customer service will be much better!