Enterprise Rent-A-Car

Excellent customer service as always. When I told them I couldn’t afford to upgrade the car due to it being Christmas they offered me an upgrade for free due to me having rented with them before. They offer a pick up and drop off service which is always great for people renting because they don’t have a car of their own!

I wanted a car for the weekend and checked on line and found a few possible companies in Manchester (see other review on the others) when I logged on to the Enterprise site it was simple to use and easy to order a car.
I went to collect the car and was upgraded to a better car, which was nice, the service was friendly and efficient and I drove away once all the check had been done in around 10 minutes.
This included payment (deposit is taken) proof of address (utility bills/​passport/​driving licence) checking the car etc
The car I personally did not like (but that is my personal opinion on the Astra) it was a new and fully functional car.
On the day I was due to return the car, it would not start, the AA were sent out who got it going and I retuned it to the office later than planned, they were most understanding and helpful.
The staff were all friendly (some very cute as well) and they even drove me home again for free.
I would recommend this company and would use them again.
This is how a business should be run.