Renaissance

I went to Renaissance Couture, Maidstone to buy a wedding dress. I ordered a wrap as well which I thought I would use to make some alterations to the dress. Both arrived and were fine. So I ordered another wrap to actually use as a wrap. There were ten weeks between when I placed the order and when our wedding would be.
I placed the order for the wrap by phone in July. I was assured that there would be no problem, so they took my money and I started chasing them a couple of weeks later to check my wrap order was still ok and to find out whether they had posted out the receipt (which they had said they would do. I hadn’t received it). They don’t respond to email. They don’t pick up the phone. I was leaving messages with staff for the proprietress to call me, as well as leaving messages after a beep on their phone hoping it was an answerphone. It wasn’t. I was told ‘we don’t even have an answerphone so why were you leaving messages?’ They finally phoned two weeks before my wedding with the kind of sulky ‘not my fault’ attitude I associate with teenagers. They couldn’t get a wrap. They don’t care.
I went to the shop to collect my dress and the first wrap only to find they had UNPICKED THE SEAMS without me having had a formal fitting, and knowing they couldn’t procure a wrap for me.
I am disgusted that they care so little for the impact their behaviour will have on people’s once in a lifetime occasions. There are a handful of bridal shops in Maidstone. I would advise customers strongly to try any of them apart from this one.

I would like to stress my disappointment with the service my parents received from Renaissance Couture of 68 Bank Street Maidstone Kent. My parents where due to get married on the 28^th of December 2008 and they went down to Renaissance Couture a few months before the wedding to choose their wedding dress, brides maid dress and suits. During this part they seamed to know what they where doing however on arrival of my dads suit it became obvious that it had not been dry cleaned as there was a speech still in the inside pocket of his blazer as well as a dirty foot print on his cream waist coat. After taking the suit back down to the store they was determined that it was dry cleaned until we pulled the speech out of the pocket. This all happened Christmas eve of 2008 four days before the actual day. Once the suit was dry cleaned the owner of the store refused to have the clean suit delivered to our address but after some persuasion she had the suit delivered. All this put so much stress on our family and nearly ruined my parent’s day.
If all this wasn’t enough after a brilliant day we sent the dresses to be dry cleaned by Renaissance Couture dry cleaner 7 months later we are still awaiting the return of my mothers wedding dress and my sisters brides maids dress. They are still coming up with excuses as to why it is taking so long to dry clean the dresses.
Extremely disappointed