Jacquie Lawson E Greeting Cards

This used to be an innovative, customer-​friendly company. However, it has gone drastically downhill, presumably because of its acquisition by American Greetings.
Here is my recent experience:
I bought 20 copies of the desktop circus product at a volume discount price of $ 1.25 each.
When I tried to attach one to a card, however, the website tried to charge me again, and at the full price of $ 2, as if I had never bought the 20 copies, even though I had received confirmation of that purchase.
I reported the problem on 23 June 2014 and an automated response email informed me that my problem had been assigned an ID and that «We aim to answer all enquiries within 48 hours, although usually it is much quicker.»
When I received no response after 48 hours, I sent an email requesting a response ASAP as my need for the desktop circuses was time-​critical. 24 hours later I had still received no response; not even an acknowledgment.
The website provides no phone number, so repeated emails are my only option, and I don’t know if anyone has even read them, or ever has any intention of doing so.
When I searched online, I found that others are having problems with website bugs and problem reports being ignored, and the Chicago BBB has now downgraded this company to an F rating. (See
)
NOT RECOMMENDED!

I have never before written a negative review and would not be doing so now if Jacquie Lawson allowed any way to contact them. I tried the service for one year and decided not to renew my membership. Today I see in my bank account that a renewal membership has been charged to me. I never, ever, ever sign up for self-​renewing services and am 100% certain I did not do so at this site. But I have no recourse, no way to inform them of this, because there is no way to contact them. So this review is not about their cards, which are very nice, but rather about a way of doing business that to me feels lacking in integrity. If you’re doing business with the public and have the ability to access their funds, there needs to be a way for you to be contacted. But I can’t tell them that. Because they don’t allow contact.

Jacquie Lawson IS Christmas. Advent calendars are the best, especially when the inviting warmth of a village or a town square are depicted. Kids sledding, skaters on a pond, dogs running away with stolen sausages, lovely old English brick towns with carolers singing… I become happily immersed in a homey, happy culture. It’s an escape, but most of all a peaceful way to celebrate the season.

I have used JL Cards for many years. I have +/​-​250 contacts. Editing the address book takes so long it is virtually impossible.
There is no way on their Web site to contact the company, the contact us button goes to a help screen with a list of questions only.
I just changed my auto renew choice, when my current membership is over I am going to try Hallmark

We’ve used Jacquie Lawson animated cards for years and enjoyed them. We began to order the London advent calendar a couple of years back and loved it. We sent it as a gift to others. This year they said we could only get that one through iTunes, which we don’t use, so we bought the Edwardian Advent calender. This one pales in comparison to the London scene — in every way. Sadly, if not for the ecards, we’d give this company one star. We hope they bring back the London Advent. Consistency counts for something.

I was happy to receive an Advent Calendar as a gift, but never could get it to work. I did everything they suggested over and over but the final activation never worked. I tried for 14 days to get assistance from their help dept but received nothing beyond the same standard instructions that I had already reviewed. Never did feel like a human actually read and thought about my question. It’s an inexpensive product, so I guess my friend got what she paid for, but it was a frustrating experience for me. She will be selecting a different gift for her friends next year,

Zero customer service! I recently attempted to renew my membership, since I had always like the cards, and used Paypal as payment for 2 more years. Received an automated confirmation from Jacquie Lawsons site that they had received the money and renewed my membership. Just to find out, that they actually HAD NOT renewed it but had taken my money with no problem. Every time I attempted to sign in, I was prompted to renew my membership. My complaints were only met with automated responses to FAQ, not addressing my issue at all. Could not locate a number to call them. None of my emails were addressed by a representative. Finally had to file a dispute with Paypal and since they ignored that as well, Paypal returned my funds to me through default. They are a scam operation and I would never do business with them in the future.

Oy Vey! Totally late with Hanukkah cards, what’s a Gentile to do?
I know, I know, Hanukkah starts tonight, it’s eight days, I’ve got till sundown but that’s not the way I like to roll.
Jacquie Lawson, once again to my rescue! Site was EXTREMELY busy and a tad slow today (duh, last minute greeters like me, no doubt)) but I hung in there.
Sent a wondrous «Window of Peace» note card.
And, to all of you celebrating the «Festival of Lights», I convey the same message minus Ms. Lawson’s cool graphics:
«Reflections of hope
Wishes for peace
Happy Hanukkah!”*
*Quote from Sunrise Greetings, hardcopy cards available at the USPS

awful experience with this company: after spending $ 32 on advent calendars for friends, only 5 out of 16 confirmed that they received anything. The website where you order has a system in place that is supposed to let you know who did /​did not *open* their gift, and that system does not work either. When I tried to submit a claim for help — it was terribly difficult; I have STILL NOT had a response. When I tried *correcting my details* and removing my credit card info, the system did not allow me to do that. There is no one to reach. No one follows up. I have no way of getting my info off… I would NOT advise others to purchase their ecards here unless you’re prepared to go thru the same…

These are the best e-​cards I’ve ever found on the web. If e-​cards can be classy, then these are the classiest. The only problem with these cards is that they are definitely suited to a feminine recipient. There are a couple masculine-​ish ones, but they are on the border. Even so, who cares? Just send them all to your female friends and family. The subscription is well worth it. The advent calendars are for an extra fee I believe, but boy are they worth it! Much, much, much better than a physical advent calendar, full of interactive little games and activities and gorgeous surprises.

Absolutely brilliant (animated, cartoon-​ish) advent calendars — just amazing! And the cards are fabulous, too. So much heart, soul, creativity and humor goes into these animated stories. Worth every penny (annual fee). Jacquie: We love you in America. Please never stop. P. S. I love it that, on the London advent calendar, Big Ben tolls on the hour. Such a delight.

Jacquie Lawson is an outstanding English artist producing these cards & calendars with about 4 other artists and technicians. Her cards and advent calendars are gorgeous. I give her artwork and general ease of using her site 5 stars.
I have since last year revised my rating of this website. The advent calendars, though wonderful, are a bit of a problem and I don’t recommend purchasing too many of them as the flash on your computer must be updated in order to able to play them. Many older computers cannot downlod the flash software. American Greetings did, in fact, refund my money on about 5 advent calendars that were not picked up by the recipients, due to technical problems in downloading them.

If ever there is a time to submerge oneself in sweet cuddly cuteness, this season would be it. It is the season of adorable characters dressed in red hats, scarves and mittens, and of little children beaming with delight as they await Santa gliding through the night air on his sleigh. Everyone can regress back to those feelings of wonder and no excuses are needed to enjoy over the top warm and fuzzy cuteness.
I was just given a little dose of Christmas cheer and full throttle cuteness from a friend who sent me an online advent calendar. SO darling is this, that every time I click on a window, I cannot help but smile! I can’t help it; a smile comes from within as I watch the little creatures come to life on my screen. I am surprised by this reaction; I am not a cuteness enthusiast! Accompanied by music, my spirits are lifted. In the corner of my computer screen sits a snow globe filled with snow gently falling onto an English village. Click on it and let the 30 seconds of magic begin. My friend was very thoughtful to have sent me this small gift on this day. I am stuck for days in front of my computer and the click of my mouse takes me to this English village where life is purely pleasant. I smile for a moment and then it’s back to the real world. Not a fan of extreme cuteness, yet this has won me over. Even my teenage son thinks it is cute!
It is the little things that we do that sometimes brighten someones day. Spreading good will and cheer are the very essence of Christmas. I suggest giving this e-​snow globe to a sweetheart, the wife, child, co-​worker or anyone who might appreciate an e-​card, and especially for those stuck behind a computer. Visit the site
and see the demo of the advent calendar. It is only $ 3.00. In the season of Charlie Brown Christmas, The Polar Express and The Snowman, this adorable little advent calender is right at home. This season is adorable for a reason: it is the celebration of the savior baby in a manger. Tis the season of thinking of others and bearing happiness.