Western Eye Hospital

If you are in central London and if you have an eye emergency after 9 pm trying avoid this place and go to the Moorfields Eye Hospitals. Otherwise you will be greeted by the most rude, arrogant and unprofessional nursing staff. When I checked into this place this is what happened to me,

I’ve just received the most condescending treatment at a medical institution — ever. Glad I can have a bit of a rant here, for what it’s worth …
I last came here one New Year’s Eve when a friend had been poked in the eye by my cat — don’t ask, just one of these stupid random accidents. Despite a rather long wait, on that occasion we were treated with respect and empathy.
What a difference a few years make … There is no reception to speak of and the security guard on duty only read out my appointment letter. He didn’t seem to know that outpatients need to check in electronically — figured it out eventually. A bit of a bad taste joke as most people attending eye hospitals are at the elder end of the scale and don’t generally see to well.
What a pleasant surprise, then, to be called at the exact time of the first of my two appointments. The guy on duty disappeared so quickly I had trouble locating the door he was hiding behind. What followed felt a bit like an episode of Little Britain with several sketches merged into one — he was so obviously bored with his instruction mantra … I was told off several times for not doing the field of vision test correctly — how would he know, he was busy wandering about and chatting to his colleagues, instructing another patient and making my machine shake?!
He then rather casually mentioned that the doctor was off sick and that I would have to come back another time for the results and for my main test. No apology nor explanation of how to make a new appointment (I’ve tried all routes, left voice messages and emails and hope for the best).
Luckily, most opthalmic conditions are not immediately life threatening, but there is no excuse for staff to be this rude.