Virgin Active

I used to train at this gym for over a year. Although it’s a small gym, it had all the equipment and classes that I needed, it was clean and the trainers were friendly. Also, prices were convenient as they had student discounts. So basically it was all good until that day around mid January/​13
when my locker got broken into!!!
I went for a class which was less than an hour, when I got back to my locker, the padlock was not there, it was inside the locker and both my phone and wallet were gone!!! I ran to the reception telling them what happened and I get a sorry about that, took me into the office, made me call my bank and phone service provider to cancel them. They were not even shocked, they gave me the feeling that this happens everyday. I asked them if it happened to any one else, they say yes 2 other ladies!!!
Anyhow, to make story short, the manager was just sitting on the chair and not reacting to anything. I get no apology or compensation email to show customer care until I decided to write them an email expressing my anger and to cancel my membership!
I know I am one in a million but the way they reacted was not acceptable and showed carelessness. It even gave me the feeling that it was an insider who broke into my locker.

It’s a pretty basic Virgin gym… not huge but has a range of new equipment for cardio, machines and free weights. There’s a stretching area, personal training stations, classes and a separate small machine-​focused gym for females.
Otherwise not very exciting and void of character. It is in the middle of an office park, so it reflects the quick serve needs of the pre/​post working workout crowd.
In other words, it’s the Pret A Manger of gyms. OK for a quickie.

I think it’s time to bring up the ratings for this gym, as both my predecessors base their low ratings on facts that don’t describe the overall experience at this branch of the Virgin Active empire.
It’s not a terribly huge gym, but it’s very modern and thus also quite clean and functional. As far as I could tell, they have all the equipment that you need for a good workout — both cardio or muscle-​building. They’ve also got a spinning studio and another one for all other classes. No swimming pool though at this location.
It’s very close to Warren Street & Great Portland Street Stations and nearby you even find a branch of Pod, where I like to buy a healthy salad after my workout.
So, all in all, this branch gets a thumbs up from me!

I have been a big fan of this club up til resently :((after an insident where someone broke into my locker. I know this is things that happen but they they could help a little? They just said oh sorry yes that have happend before, can you fill out this form? Thats it!!! Hmmm im so defo never putting my feet anywhere near this club ever again :(Snotty manager that could not seam to care that someone had broken into 2 of their members lockers and taken all valuebles (yes they also broke into another girls locker and she did get the same pathetic oh sorry speach then asked to fill out the papers) Im not sure what i was expecting but maybe some help about what to do next? call the police for us? lend a phone to cansell card and things? I dont know but this is the worst service ever!!! And this is suppose to be a highend club and you do pay for it defo! But what do we actually pay for? Not someone thats supporting if something happend or to have their eyes open for suspicious people going into the gym breaking into lockers thats for sure. Im my eyes this not a gym worth being a member of :((And dont think it will be Virgin gyms for me anymore as when i sendt a complain to their head office no responce. I know im only one In a million for them but hey at least i will not spend my hard earned money on them…
I did not want to rate it 1 star even but for some reason the review would not upload without :((