TSB Bank

This branch can have a bit of a wild west atmosphere sometimes. It seems that most of the people who come inside these days are those people that struggle to use all the other banking options that we are streamed into. But if you can’t afford the internet or don’t have a home phone then theirs not much else you can do. Personally I HATE paying for 08 numbers from my mobile for essential services.
Anyway the stokey branch is filled with a diverse and interensting bunch of internationals, who are generally quite excited about the problems they are having accessing their money. I think that the staff behind the counter do an excellent job taking care of their requests with a high degree of respect and intuition.
The problem is that so often their opportunities to help are limited by the banking structures in place. Like — why can’t they do anything about credit cards?