The Cumberland

My stay here for 5 nights… There are good things and bad things. Let’s start with the good shall we?
The beds… if it weren’t for the beds I may not have adjusted to the time change so easily. First time in forever that I can lay in a hotel bed, sink in, and disappear into my night slumber. Most hotel staff is friendly. Some others, not so much. rooms overall are cozy.
The hotel is busy almost ²⁴⁄₇. The lobby seems to have a lot moving people from 5 am — midnight (at least during my stay). However, the rooms and hallways are quiet.
The hairdryers in the room are better than the one I love (and own).
The not so great:
My room had no outlet by or around the bed. I wasn’t able to use my portable fan or charge my phone bed side.
The revolving doors in and out of the hotel stop working a lot. I built up some muscle strength getting in and out of the hotel some days.
Overall not bad. Across the street from the Marble Arch and in a very busy shopping area. I am not sure I would stay here again though.

I can’t believe I didn’t review this hotel because I had a great experience here! So I was in London for the Steelers @ Vikings matchup back in Sept/​Oct 2013 at Wembley Stadium.
First, AWESOME location! Right next to the Marble Arch tube station, which was incredibly convenient for me. And on Oxford Street, which is great for shopping and people watching.
Second, easy check-​in and great customer service!
Third, smallish room, but clean and was exactly what I needed as I was traveling alone.
Fourth, THE BREAKFAST SPREAD!!! So what you’ve heard about food in London is true — it’s just not that good. But the breakfast spread here was freaking amazing. I made sure to be downstairs right when they opened. They had different stations for pancakes, waffles, eggs, cereals, yogurt, oatmeal, other fresh foods (kinda like charcuterie), fresh juices, etc… oh, and the tea… with milk! The tea with milk! so good.
Minor things that took some adjusting: getting to my room. I’d always get lost after the first turn getting off the elevator, but as soon as I got re-​oriented with the floor I was fine. And my room was above a night club — lots of bass at night, which wasn’t too inconvenient, but could be for someone perhaps traveling for business and needs their sleep.

Let me start with the good points as this is a really good hotel. The down side may be me just being too picky or a snob :-).
The hotel has a great location. If you are visiting London you could not get a more central location to do your sightseeing. It’s perfect. And yes I would come again but there are problems.
The hotel it’s self is exactly what you expect a 4 star to be Modern, clean and more than anything functional. Plus it has a great bar and restaurant (but please read down sides) but it’s service let’s it down. Not at an individual level but a group level.
The staff are super friendly and when you speak one on one each cannot do enough to help you. The problem being is being able to engage and flag a staff member down — there are many many staff wandering around but to get their attention is an art — what do they do, or more important what is their brief ?? Everything takes an age :-(
Thus if you are in a rush do not use any services! Be it the bar or in your room. It will take at least 15 minutes or on this latest trip 40+!!! For attention unless you go to the bar yourself or back down to the reception. It’s as though time has stopped and no one will approach you and ask if they can help.
Please remember I said this is a great hotel with great Staff that just need some direction and that i choose to stay here every other week and have done for the last few years but my biggest and most frustrating issue is check in and out. Arrrggghhhhhh!!!
I cannot explain how bad and slow this is !!! I travel globally and have never ever been to a hotel no matter what the star that is so un organised and slow on check in and or out. Every visit without fail it is the slowest and most arduous event ever !!! Grrrrrr. It is shocking the worst, terrible, mind blowing, horrible — oh I can’t go on
So would i recommend this hotel? Yes without a doubt. Would I stay here again? Yes and have done every few weeks for a few years.
But it is the most frustrating service ever — slow and disjointed for check in to check out and all between. Not 4 star standard and so if you expect the best it is not that :-(
Any way stay and see for yourself — maybe I am turning into the hotel snob :-)
Happy travels everyone

An acceptable place to stay on business. Pretty clean plenty of towels. Tv signal could have been better. Quite noisy from traffic but to be expected given the location. English breakfast was poor, it all tasted steamed, limp anaemic bacon and eggs which looked like they were cooked yesterday. Nice coffee. I wouldn’t want to holiday there.

I’m not sure how to put this nicely, but the Cumberland Hotel STINKS! There is a sewage smell that lingers in the lobby and is then very strong in some of the rooms — coming from the bathroom. In the first day the smell would come and go, then by the 2^nd day it was unbearable so I got one of their engineers to come and take a look. He said something about a filter being open and so he ‘shut it’ and left after about 2mins or so. The smell disappeared for maybe… 6 hours before returning full strength. This is not acceptable! I am very happy to be outta there. Also, to top it all off, the towels were not clean! They had obviously been washed but they were stained (black and brown marks!) and I wouldn’t have given those towels to a guest staying in my own home. The only reason I have given 1 star is because the room service was prompt, gym facilities were good, location is great and staff were friendly. Never staying here again.

Great hotel in a super location. Athula the night manager went out of his way to make sure we had a nice time and everything was sorted. I went for business during the week and stayed for the weekend with my wife and he was very accommodating getting me from a very small single upgraded to a much more civilized queen room for the weekend.
The gym is reasonable and as should be the case with every nice hotel but isn’t always they had free WiFi so I could write this nice review!

this is a huge hotel located in a great part of Central London, the Marylebone area. Marble Arch tube stop is literally by the front door. I must say their breakfast buffet is one of the best i’ve ever had in terms of freshness and variety of foods (their croissants are ridic and couldn’t stop myself from going back to that counter). Since the hotel is so huge, there is usually quite the line for the breakfast but the staff moves everyone along quite efficiently.
staff and concierge are very friendly and accommodating. It has all the bells and whistles a 4 star hotel would have. this hotel is one of my top 3 options for a place to stay in central london if one is in the mood for a large scale hotel as oppose to a boutique hotel.
Free wifi everywhere… No pw needed

Beautiful hotel and right near the Marble Arch. Great location great service and very nice rooms.

First really great thing about this hotel is the location. You’re at some feet from Marble arch station and from Hyde park. It’s also great for shopping because it’s just at the end of Oxford street.
The hotel proposes some services as concierge, travel desk, etc. anything you might need to make your journey enjoyable.
The rooms are also nice and cozy. For double bed rooms, they are 18msq big, with bathroom with toilets, TV, air conditioning, fridge, mini bar, iron, hairdryer, etc. full package :-)
Breakfast was very nice with the Classic English breakfast and also fruits, cereals, juices, ham and pancakes all available as buffet in different sections.
So you’ll say: «Why don’t you put 5 stars?» Because, I’ve queued 30min before going to the breakfast and dropping my bag. Never seen that in my life!
So The Cumberland will get from me as many stars as they have on their sign: 4
Still, it’s a very good choice!

I lucked out when my company put me up here while on a work trip. I had done no research about the place ahead of time and was pleasantly surprised. The hotel is very busy but seems efficiently run. I had a timely check in process and the staff was polite. The beds are very comfortable and the towel rack in the bathroom is heated. Only real drawback is the rooms are very tiny. Typical of UK and European hotels, but would it kill the designers to realize that people may want a place to stow their luggage.
Excellent location right across the street from Hyde Park. The hotel is also right on top of the Marble Arch Tube station which is on the central line. I would not hesitate to recommend this hotel.

Als ich das erste Mal in die Lobby kam, dachte ich «Wow, cool!». Das hat sich geändert, als ich die Zimmer betrat: «Mein Koffer oder ich?» dachte ich mir — ungelogen, ich kam kaum rein, geschweige denn hatte ich Platz den Kofferbock aufzuklappen um meinen Koffer aufzumachen (der Fußboden war keine Alternative, dann da wäre auch nicht genügend Platz gewesen. Und nein, ich habe (leider) keinen Luis Vuitton-​Schrankkoffer.). Im Bad kann man kaum was abstellen — davon abgesehen ist es klein, aber ok.
Frühstücksbuffet: Sowohl im Restaurant neben der Lobby — da sitzt man auch sehr nett und angenehm bei Tageslicht. Dummerweise ist dort zu wenig Platz für die vielen Gäste (klar, sind ja viele Zimmer — wo die doch so klein sind…), daher gibt es im Keller einen Frühstücksraum. Wer dorthin soll, lässt es lieber gleich. So eine trübe, hässliche Atmosphäre — so will keiner den Tag anfangen!
Ach so: Mittlerweile empfinde ich die Lobby nur noch als laut und wuselig voller Menschen…

I stayed at The Cumberland September 19 – 24 with a friend and my godson on our trip to London.
The main hotel did not have a room with two beds so we had to stay in their «annex» on the next block. Our room was 304, (an executive room), very large, with two beds pushed together. The beds were dreamy, you could sleep all day in those beds. I loved that the room had a large wardrobe mirror, hair dryer, ironing board, and iron, all in one. Cleaning service was done daily. We had free breakfast but never woke up in time to catch it.
The hotel is off of Oxford street with plenty of shopping (Primark, Topshop) and a Pret a Manger and KFC are right there. It’s kind of dirty on the corner of Oxford with lots of people. The Marble Arch tube station is around the corner. There’s a Sainsbury supermarket up the block.
London hotels are pricy in general for what you get, including this one. Don’t think I’d stay here again. Or if I had to, I’d walk the other way and totally avoid the corner of Oxford.
The concierge was helpful with restaurant suggestions and getting our sightseeing bus tours.

This hotel is in a good location but thats about it.
A girl that was travelling with me had a guy follow her to her room and try and get in the first night.
So she moved rooms.
Second night she had «house keeping» try and break into her room at 11:30pm to collect cushions. They demanded they needed to get them but she didn’t let them in. Not a very nice experience to have for a lady in a room by herself.
Also check in was a nightmare, lobby was super busy and filled with your groups. If you plan on just using it have a stressful holiday then by all means.
Also super pricy for what it is
Won’t be coming back.

The room was comfortable, the shower was nice and big. Our room was big and in the other building so it was quiet.
The location was great as it was a stones throw away from Oxford Street and the Marble Arch. We were able to walk Oxford Street and it was close to where we could catch the hop-​on, hop-​off buses (that’s a whole other story).
The lobby felt like it could have been a modern art museum.

Stayed here 5 times within 15 years with best memories from each trip. This began when it was a Trusthouse hotel, then a Rocco Forte property.
As a visitor, location and price were never better anywhere in Central London.
Great memories of the Carvery, Indian Restaurant, Full English Breakfasts, the Coffee Shop. Most of all, the hotel has the best location — truly central — down the block from colourful Edgware Road, the excitement and finest amenities of Oxford Street, contiguous to Park Lane, the Red Line undergroud-​tube, London’s equivalent of Embassy Row, and right, the peace offered by Hyde Park. Particularly as a tourist, or business sort, can’t see you going wrong here. Lawrence Weinzimer

This review is for the Patron bar attached to The Cumberland. Came here because they didn’t require a booking and the drinks were supposedly half off before 11PM but little did we know that was only if you were staying in the hotel :-(Anyway, the cocktails were good, but expensive and centered mainly around patron (you think?!) The Café patron martini was my favorite — the perfect pick-​me-​up before we went dancing at Carbon, the nightclub attached to the hotel! Also: FREE WIFI!

Immer ok gewesen. Für meinen Geschmack zu viel los, aber Fitnessraum ist gut, Lage perfekt und die Zimmer sind sauber. Lediglich die Betten sind zu weich und die Halle zu gross. Jimmy Hendrix hat dort dauerhaft gewohnt. Hätte ich an seiner Stelle auch.

Stayed here for a 2 night treat and had a very pleasant stay. Got a really good deal off the Internet which worked out such good value for money — I was chuffed!
It’s smack bang in the middle of everything being right next to the Marble Arch tube station. The reception area is very grand and snazzy. We were given a lovely room, with our own fridge we could fill — always a nice touch. I love to stock up on fizz and nibbles that I didn’t have to spend a fortune on from the hotel!
The bed was the comfiest and BIGGEST I have ever come across. Literally could have spent my weekend in that — John and Yoko style (actually without the poo!).
Lovely big shower room enough for two people ;) no bath though.
The staff were my only issue as a lot of them were po-​faced and couldn’t understand a word of English — I spent a lot of time trying to explain what I wanted.
Check out laterooms and other sites you can bag yourself some really great deals.

Ich denke beindiesem Hotel scheiden sich die Geister. Entweder man mag es oder nicht. Ich gehöre zur ersten Gruppe.
Die Lage ist Super. Direkt am Hyde Park, viele Geschäfte, Restaurants, Bushaltestellen, U-​Bahn Haltestellen etc. In der Nähe.
Das Hotel ist sehr modern gehalten, was nicht jedermanns Geschmack ist.
Die Zimmer sind klein, die Badezimmer ebenso. Alles ist sehr sauber und gepflegt. Das Personal ist sehr freundlich und bemüht alle Kundenwünsche zu erfüllen.
Ich würde jederzeit wieder dort wohnen.

Sehr modern gestaltetes Hotel in wirklich guter Lage. Allerdings sind die Zimmer gerne mal eher sehr klein.
Trotzdem, ich bin gerne hier.

I stayed here for 4 days on business… during the OLYMPICS.
It was a great location, very close to the tube and the park. The bed was comfy, the staff was friendly and the breakfast downstairs was great. Would love to return.

This place is all about conferences. Dozens of meeting rooms of all shapes and sizes downstairs, and a real rabbit warren of a layout.
Upstairs, things are clean and, despite the apparent thousands of people thronging around the hotel, very smoothly run. The building itself is huge especially so for the location. And, speaking of location, you won’t get many better than this for the prices.

I was in town again for work and decided to return to the Cumberland Marble Arch. I was not disappointed. I was put in an Executive room again. The room was at the end of a hall and bang on the corner of Great Cumberland Rd and Oxford Street, so it was a bit more spacious than most.
Since I was on the Executive floor, I had access to the Guoman Executive Club. This «club» was a small, well appointed lounge off the lobby of the hotel that had comfy club chairs and free beer, wine, and champagne.
The café in the basement (more like a corporate dining hall) where I had breakfast was very good as usual, but a bit expensive at £19.
Another aspect that was also consistent was the service at the front desk and the concierge desk. Everyone was cheerful and very helpful.

Hôtel très bien situé, hall & reception gigantesque et deco design. A reserver par internet pour avoir de bons prix sinon gare à votre budget. Chambre propre et literie luxueuse. Service bagagerie & concierge.
Points négatifs: Carrelage cassé au sol de salle de bain et donc dangereux, petitesse de la chambre & personnel qui né parle pas un mot francais.

I was going to give The Cumberland 4 star until I got a call in my room at 11am asking if they could come in to make my room… Havent you see the dont disturb sign hanging outside my door?
Great location, just metres away from Marble Arch tube station, and all the bus stops in Oxford St. Huge breakfast room, too big and too many people for a buffet breakfast… too many hands touching the serving spoons, thats how I see it.
Overall, OK…

Très franchement, j’ai du mal à suivre les avis enthousiastes. Certes, cet hôtel est très bien placé, à 10 mètres de Marble Arch, mais passé le lobby, les chambres sont ringardes et miteuses et les couloirs tapissés d’une moquette hors d’âge. Et quand j’ai allumé la lumière, tous les plombs ont sauté.
Seuls points positifs, outré la situation: la literie est de bonne qualité et le personnel est avenant.