The Boltons Hotel

Terrible place, unpleasant staff and management who just state everything is subjective when you complain.
This place is listed as 4* hotel, it is not a Hotel, it is a glorified B&B, as they only offer meals (apart from breakfast) delivered to your room, so you are staying in a 4* hotel and eating your dinner of your knee, on top of bed in a small depressing room.
Also the hotel is located on a residential street and when we arrived there was a ‘domestic’ going on across the street between a couple with swearing, shouting and screaming, eventually the police arrived to the scene! Not really an idyllic start to the holiday, whilst this was not the fault of the hotel it is an important factor to consider if going there!
Save your money and go somewhere else, as to be honest it is not worth the money.
I arrived, no pleasantry by receptionist, shown room 208, which was like a prison cell, 2 small windows high up on wall, moved then 211, which was only slightly better, the showers are so small you have to move your body to enable to wash yourself. We asked if there were any bigger rooms available we were told no, they were basically all the same, so we did not stay. The next night i spoke to another receptionist who advised me there were executive rooms available form the next day which we could have had, but obviously the previous receptionist didnt want the hassle of dealing with this and after speaking with the hotel management i can understand why? Guest welfare /​comfort is not important.
THIS IS A HOTEL WHERE THE GUEST IS NEVER RIGHT!
When i complained and demanded a refund as i believe it did not meet the standards of a 4* hotel i was told that everyone’s standards of a 4* hotel is subjective, i highlighted i googled definition of 4* hotel which describes it as, luxury, sumptuous a higher level of comfort. Again i was advised by the hotel Director this was subjective.
I was going to cancel my room was told they had a 48 hour cancellation policy, so i advised them i would just keep the room, returned later only to find the room had been let, hotel management state they didn’t let room but other staff members state they did. hotel directors states they let types of room, not specific rooms? Which is ludicrous.
I have worked ion the hospitality industry for years and developed hotel, etc and at the end of the day, the hotel responds to criticism about the room size on tripadvisor as due to it being a refurbished house. The owners could have made less rooms and increased room size instead, but they choose profit over quality and comfort.
This is not a hotel that cares for the guest, they are purely all about profit.
If you are looking for a good hotel, try the Premier Inn round the corner, the rooms are bigger, the bathrooms are bigger and most of the time they are priced the same as same, this is what we did and you could not compare the two, the minute we walked through the hotel door, we were warmly greeted, we had a chance to preview the rooms before we purchased

My hubby and I stayed here two nights. It was clean and well arranged to accommodate the typical needs of a hotel stay. They were very efficient in the living space.
However, you could only get into the full sized bed from one side or the end. It’s a challenge if there person sleeping by the wall needs to get up in the night to use the loo. Also, if you are a plump person then forget getting into the shower. Both my husband and I had to shimmy our way into the shower in order to fit through the glass doors. We were also on the ground floor with street facing windows, which was fine, we just needed to keep our curtains closed when dressing.
Other than that, the breakfast was good and the service was fine. I’d recommend it based on price, location, and cleanliness.

Very quaint and cozy. Staff is friendly, rooms a comfortable and clean and quiet. The goal is small and the bathroom tiny with a door that hours there toilet and offsets little room to enter. This usd located on a street full of similar buildings and several hotel’s. Very close to threw underground and several pubs. There is a convenience store at the top if the street too. The staff can help you book a bus tour or give directions to help you. Breakfast was simple but sufficient. I would stay here again. Easy to get to anywhere including Heathrow using the underground.

Our stay was very pleasant. The hotel was a typical London building and I’m guessing it only has about 30 rooms. Very cozy and clean! The staff was very pleasant

Unser Aufenthalt in The Bolton Hotel war okay. das Preis /​Leistungsverhältnis war gut. das Zimmer war sauber und übersichtlich klein! Da wir top Wetter hatten war alles stimmig. Das Frühstück war reichlich und ich gut das Personal war nett und Hilfsbereit, der Weg zur City kürzer als gedacht

Stayed here on a short trip to London and I have no complaints. It is located on a quiet street just a couple of minutes from the Earl’s Court tube station, close to a bunch of pubs, the post office, restaurants, fast food places (Burger King, McD’s and Subway) and little convenience stores. It was also near a CVS type store, so if you forgot anything for your vacation, very easy to get to! The location was excellent for sight seeing and for transport from the airport, as the Picadilly line runs through it. About 35 – 40 minute trip from Heathrow and close to sight seeing places. I loved it! The London Underground is very easy to understand as there are signs everywhere telling you exactly where you are. I highly recommend getting the Oyster card to save on fares. It is also easy to get to Kings Cross (take Picadilly line all the way there for the Eurostar) or Euston station (if you are heading to the Harry Potter tour!).
The rooms, although a little small, were very modern looking and almost reminded me of a suite on a cruise ship. Our room faced the back part of the hotel and the walls were a little slanted, so it totally made me feel like I was on a ship! Beds were fairly soft. I usually hate soft beds, but I slept like a rock. There was some tea and biscuits in the closet and free Wifi was available by asking the front desk for a few codes. The codes worked for 24 hours and if you ran out, no problem, just go ask for some more. We were able to store our luggage before we checked in (as our room wasn’t ready yet at 12) and afterwards since we had some time to explore before our Eurostar train. There is a small lift (TINY!) but it’s there if you need it.
The only semi complaint (and I don’t even want to call it that, because it was so problems for me!) is that if you have a room in the narrow little hallway (there are like 3 or 4 rooms there) there is a door that you have to open to get into the hallway and our room happen to be right next to that door. You can hear people leaving when the door would slam. Not really a big deal at all, as I sleep fairly well even if there is a war around me, but something to take note if you are a light sleeper.
I would absolutely stay here again and recommend it to anyone visiting London. The price, location, modernly appointed rooms and friendly staff made our trip to London a success

We stayed at The Boltons during our anniversary trip to the UK last year and were very happy with our accommodations. Though small, the rooms are modern and very nicely appointed with a flat screen TV, a roomy closet and a good-​sized bathroom. Breakfast was included in our package and it was very good.
The location was terrific — near the Earls Court tube station and in a neighborhood with lots of charming restaurants, a great pub (The Blackbird), a pharmacy, grocery store and shops. I had the misfortune of breaking my foot while sightseeing and the staff couldn’t have been more helpful. They directed us to the nearest hospital, called cabs, faxed info to our travel insurance company, and generally tried to assist us in every way possible. We’ve already decided to stay there again on our next trip to London, hopefully next year.

I stayed three nights at the The Boltons in November 2010. The hotel is located very close to Earl’s Court subway station. The location is good with easy connections to the more central parts of London as well as easy access to Heathrow by subway.
The check-​in was smooth and efficient but the lobby was tiny so I wonder what would happen when it is busy. Anyway I received good service on all occasions. I was promptly given my room as well as Internet access codes for the full three days.
The room was on the second floor at the end of a corridor. The view was nothing special but did not matter to me. It was facing the back and it was a quiet location which was more important to me.
The room was fairly modern with most things I would expect. There was a fairly comfortable bed (not excellent but good enough), flat screen TV, a/​c, desk, wireless (and wired) Internet access, safe and water kettle (coffee and tea also provided).
The room was however tiny. The door to the bathroom would open into the chair by the desk and at the end of the bed it was barely enough room to stand. Still it was impressive that they managed to put everything into a room and while there was not much space it was still ok. I would of course have preferred more space but at the price paid this was still good.
Never had time to try the breakfast so cannot comment on that. Everything except for the size of the room was to my liking so can recommend it as a good place to stay if you wish to stay around Earl’s Court.