Post Office

This post office is always super busy and under staffed. They have subsequently put automated machines in the post office to try and alleviate the demand but it takes even longer to use these than to be served by a person. Especially as you still need a person to authorise parcels such as special delivery or international post.
Most importantly my review is about the way one is treated. Today I asked for 1^st class signed for option and the Jamaican lady tried to sell me a more expensive special delivery option to which I naturally replied «no thank you I would like to post the parcel via signed for, 1^st class».
She then went on to say she did not appreciate my tone and she was only doing her job and that next time I should use the machines — I was completely shocked to say the least in how she treated me when I just wanted to post my parcel via a 1^st class signed for option. Not to mention that it is clear her job is in fact to try and flog more expensive postal options to customers when it is not needed.
I am extremely happy not to revisit this post office again (after using it for 6 years) and take our local business’ post elsewhere, after being treated in such a ‘chip on your shoulder’ manner.
Please take your employees to some customer service training courses.