Norton & Sons

Like others here my suit took over a year with multiple fittings.
Multiple cutters over the year. Each seemed flustered.
My shirt maker, Stephen Lachter, left Norton and Sons and they seemed to loose my shirt pattern.
Mr. Grant really rubbed me the wrong way when I complained. He was the first person I met when I walked into the shop years ago.
Suit was pretty good when finished but the experience was garbage.
Grant does not know customer service or apparently how to run a business.
This experience was a few years ago but it stayed with me so much I am leaving the review today.
Incidentally, I have asked to be removed from their email list many times but Gina keeps sending them to me. Indifferent morons.

My suit has finally come in (after ages of waiting), and it is quite nice but not great. The finishing is fairly poor, there are open threads on the sleeveheads, the buttons seem to come off easily and I have seen much better button holes on some of my other Savile Row suits.
It seems Norton & Sons have changed their head cutter again since Dave Ward seems to have joined Huntsman (three head cutters in three years — 2008 John Kent, 2009 David Ward, 2010 Steve Allen, I wonder what might be the problem here). The apprentice cutter who had handled my business seems to have gone off to join Nortons RTW business, E. Tautz which seems to also be the focus of the proprietor, Mr. Grant, who as an MBA knows where the money is.
For customers like me, it feels like the bespoke operations of Nortons & Sons are just running along the ready-​to-​wear collection and are horribly neglected by Mr. Grant and the Nortons/​Tautz management.
There was an email from Mr. Grant a couple of months back in which he apologised to his customers for the poor customer service in the last years which just goes to prove that my problems with Nortons seem to have been experienced by other customers as well.
I would still strongly advise to pick a different Savile Row tailor if you are considering going bespoke.

Last year I ordered my first (and last !) suit from Norton & Sons because I liked the public image of that tailoring house.
All my fittings were handled by an apprentice cutter with no apparent supervision by an experienced professional, I did not receive any guidance on styles or fabric (which I would have wished for), and the waiting times were enormous — it took about 6 months for two fittings. Customer service and communication were virtually non-​existent, and I basically had to phone up the shop and remind them for every fitting throughout the process.
Despite the fact that the proprietor is publicly perceived as some sort of bespoke style icon, he does not seem to be able to run a proper business (probably too sidetracked by all his public appearances).
My suit may have been perceived as some sort of one-​off order, but I am now with a different tailoring house on Savile Row, that has understood the concept of customer service and is able to deliver great suits that are even made by an experienced tailor.
For an investment upwards of 3000 GBP for a suit, you should be entitled not only to a great suit, but also to first-​class customer service.
Norton & Sons — NEVER AGAIN !!!

One of the many bespoke tailors on Savile Row. Perhaps the strongest suit of Norton and Sons is how beautiful all of their fabrics are, many of which come from the Scottish mills. These wools are just gorgeous… you almost can’t even imagine a suit feeling that level of amazing, or sporting colours that are so lush and vibrant and rich — simply stunning. With such illustrious textiles on offer, you’re only limited by your taste (and budget!)
Another one of their major specialties is riding and hunting wear — they’ve really created a niche for themselves when it comes to elegant traditional English gaming suits.
This forte is reflected in their store’s stylized interior; you feel like you’re in a posh hunting lodge — everything is a clean crisp white with the addition of sleek-​looking game trophies hanging on the walls.
When I was last in, the tailor was finishing up the final touches on a suit for a certain country’s president … and he assured me this is a standard sort of undertaking for the shop… so that gives you an idea as to their regular clientele!