Mopp

Don’t be fooled, Mopp is Handy, the terrible company that I previously wrote about in a one-​star review on Unilocal.I found this out when I purchased a Gilt voucher for Mopp. There was absolutely no indication in the offer that Mopp had anything to do with Handy, but when I tried to redeem the voucher, Mopp said I couldn’t because it was for new customers only. And there it is on the Mopp website: Mopp by Handy. Since writing the negative review of Handy, I’ve had subsequent negative experiences with the company. Had I known Mopp was owned by Handy (and this should have been made clear in the Gilt offer), I wouldn’t have touched them with a ten-foot…mop. Stay away.
Also noteworthy is the fact that Gilt refused to refund the money I paid for the voucher. There was no indication in Gilt’s offer that the companies are affiliated, nor was it stated that former customers of either company were prohibited from using the voucher. One star for Gilt, too. I am now a former Gilt customer.

Cleaner gone AWOL with keys!
My experience with this company has been absolutely appalling and very much the complete opposite of what is advertised on their website.
Claim:
Finding Trusted Cleaners for You (Experienced & professional, Background & reference checked, English speaking, Interviewed in-​person, Highly rated by other Mopp customers)
Reality:
The first cleaner they sent didn’t speak very good English, hadn’t done any work for Mopp before, and didn’t seem to have cleaning experience.
My second cleaner has gone AWOL with my keys (not particularly professional!)
Claim:
Same cleaner every time
Reality:
When I found a cleaner that was half decent I asked for her to be our regular cleaner, but one more than one occassion had to call to find out why they had booked a different cleaner
Claim:
Superior customer service
Reality:
When my regular cleaner didn’t turn up the first time, I was told they would find out why and someone would get back to me. Two weeks passed as did the next cleaning date when the cleaner didn’t turn up again. Since then I’ve spoken to 3 different people who have told me they will find out what the problem is (which is a problem given she has my keys) and will come back to me. They didn’t. On my last call with them I have been informed that they will call and message her and then their escalation will be to give me her number. That’s it. They won’t take any further responsibility. Their customer service agent was at pains to point out they’re very clear about their policy of not taking responsibility for keys, which they can’t do due to the volume of bookings that they have (and one has to assume the fact that this clearly isn’t the first time this has happened).
Save yourself a lot of aggro and use another company.