Louis Vuitton

This place is quite nice and the atmosphere is very warm and welcoming. I purchased a bag from them and was offered assistance and a glass of champaign. The only criticism I have is when I called them the following morning and asked if I could return a bag they informed me that their return policy does not allow that. They can only exchange it for another bag.

Great store, had tons of fun shopping here. Leticia made the purchase supper easy & comfortable. Make sure if you are in London & need a L.V. Bag look this store up also ask for Leticia

This LV store is clean, well-​organized and very chic. It wasn’t busy when I was there, which was great. They were out of stock on the handbag I wanted (inconvenient! booo!) and the sales associate I was speaking with didn’t know what a Cles de Maison was (Only available at the LV Maison stores. I pulled the name from the website… come on now), so I’ve removed a star for inconvenience.
I had a very limited amount of time in London, so had to walk over to Selfridge’s for my handbag. They refused to call and place a hold on it or get it prepared for me. Not acceptable from a luxury brand. Removed another star for inconvenience — my local LV in Vancouver would happily do this for a valued client.
It took some doing to convey exactly what I was looking for, but once we were on the same page, he was quick and efficient and the transaction was completed post haste.
LV in London had better pricing than the EU, even with exchange rate, so props to LV UK for the good pricing.

This LV store layout actually made sense! They grouped all like pieces together so it wasn’t a mess walking from station to station as the flagship in Paris. The service here was absolutely top notch.
My friend was there to pick up a few pieces for the family back home and the associates was incredibly helpful in showing a variety of pieces and even offering some suggestions. He was so good that we left with the last Speedy in the store! Quite a lucky grab at the last minute.
LV was smart enough to even provide plastic rain bags to cover the regular bags. It was pouring cats n dogs and we were able to get our purchases safely home! Can’t wait to return and get something for myself.

flahship store london. tolle deko und innenausstattung. regelmässig wechselnde kunsterke im shop verteilt. sehr freundliche und hilfsbereites personal.

I came in on a blustery winter Saturday, and was pleasantly surprised that this shop wasn’t shoulder-​to-​shoulder packed with shoppers. It’s usually packed in here, but for once it was relatively quiet. I was immediately greeted by one of the sales associates — it was as if he read my mind as I walked into the store — and he was extremely helpful.
He was very attentive, informative about the products and wasn’t pushy; but he was a very smooth-​talker. I left with empty hands, but the same cannot be said for the 2 friends who came in with me! The sales associate explained basic care for the different types of leather bags, and was very attentive — when he noticed it was snowing outside he brought plastic slip covers so that our purchases wouldn’t get wet. Also, the bags were nicely gift-​wrapped with boxes (which I understand are hard to come by!).
The customer service was excellent, and if I’m ever inclined to make and LV purchase in the future I would come back to this location. I’ve found that the staff here are always very polite and not snooty.
They offer VAT refund forms for foreign shoppers.
(In response to Heidi C.‘s review, most stores on Bond St. and Sloane St are closed on Sunday… Most shops in all of Europe are closed on Sunday unless it’s in a tourist centre. It’s not an LV thing.)

knew what i needed to get and was given a new piece right away.
nice ambience and not overly crowded.
staff were surprisingly helpful and not snooty.
payment though was a pain!
paid using a foreign issued credit card and it took me ages to get an approval!
many many questions asked by Barclay’s bank staff.
i guess it’s nothing to do with LV.
my advise for future purchase is to pay by cash!
but who carries so much cash and walk around???
the cashier was really patient despite the long delay for completing the transaction.
she also apologised and reassured me that i’m not the only one facing such detailed scrutiny.
weak pound means relatively cheap LV stuff compared to buying in france.:)

CLOSED ON SUNDAYS?
Louis Vuitton in the states never closed on Sundays…
I guess they make too much money here to be open on Sundays.
In fact, I don’t think anything retail is open on Sundays in London.
I was extremely sad that I didn’t get to go into this store because it looked very very promising.
Sigh! 2 stars since I didn’t get to step foot into LV.