London Airport Direct

I have ordered a taxi through a kabbee, however I put the wrong time in. I called immediately to change the timing, 30 min before the arrival time. I was told that they can’t change time and charged me £8 !! However when I looked up my booking confirmation and terms and conditions, I was allowed to change the time by calling them and to cancel the taxi 15 minutes before the time of arrival! I logged a complain, but you know what it was ignored and I was debited £8 even without looking at my complain!!! I was shocked !! Very bad service :(

We ordered a taxi for six people with luggage to get to the airport for an evening flight. We ordered the cab for 6:30 pm and the van arrived at 6:40. However, it was not a car for six, but rather a minivan for five with two seats in the trunk. However, we had luggage so only one of the back seats was usable and that person was squeezed in with the luggage. We asked for a second car because that van would not comfortably accomidate us, but the driver said it would take 20 minutes for a second car to arrive. Therefore, four of my coworkers had to sit in the back seat designed for three. The driver was not bad, but the person who took our booking did not listen properly and give us an appropriate car. I will not use airport direct in the future.

well established, latest model vehicles, good drivers. highly recommded