Joseph

Had a great cut with Sarah, my colour was awful when I went in to the shop came out feeling a million dollars. thank you so much Joseph and Sarah

Dont understand why there have been so many negative comments. I found Joseph and his staff to go out of their way to be friendly. Sarah cut and coloured my hair beautifully. Will def be back, and loved the massage the junior assistant gave me. Would thoroughly recommend.

I am a potential Groupon buyer and I have to say I find all of these reviews entirely unhelpful. It is either rated 1 or 5 stars, nothing inbetween, hence why people cannot be sure that is is not competitors/​employees who are expressing their ‘views’. All in all it does not do the business any good as I for one do not care for these tit for tat comments. In particular zambyzamby, your comments are extremely unhelpful, people have their opinion and it does not make them ‘nasty people’ or liars, you very much seem to have a vested interest in this salon (this is my opinion and does not require a comment from you as they bore me). So if people have some useful advice as to whether to buy this voucher or not please let me know (zambyzamby excluded).
Thanks

Joseph and his team are always professional, courteous and friendly. I have been going for a couple of years and they are all wonderful. Cant understand some of the negative reviews I have read as I have never been disappointed. I was recommended by a work colleague and about 5 of us now go there and would not dream of letting anyone else touch our hair. Try them, and the coffee is delicious

I am shocked and astonished by all of these bad reviews. When I rang to book my appointment I told them that I was a Groupon visitor. The receptionist gave me a choice of bookings and was pleasant on the phone. I was nearly late when I arrived and no one moaned in fact we had a laugh about me being on time (the receptionist showing me the clock at 1 minute before my appointment). I had a folding bike with me and they looked after it.
I was given very good, professional service all round. The salon assistant was pleasant and friendly and offered my coffee, which was probably the best I’ve ever had at any salon (usually it’s instant coffee). When I asked for a second cup they didn’t bat an eyelid (I thought 1 cup might be the maximum I could have for the Groupon pre-​paid voucher).
Joseph did my hair not his usual hairdresser doing the Groupon cuts and colours (or so he said) and he advised me that full hair colour was better for me that half a head of highlights, which is what I nearly chose having had highlights before. True he didn’t give me a colour chart, but I didn’t ask for one either when I’d specified that I wanted something similar to my usual colour. His cut was professional, thoughful and efficient and I looked great when it was all finished although probably no better than I’d get from any good hairdresser I go to but that was probably due to the kind of curly wild hair I have, nothing to do with his cutting prowess. My colour was very nice too and he did not seem inconsiderate to me or annoyed when I mentioned the colour was irritating my scalp (I’ve never had permanent colour before, only highliights, therefore this is probably typical of dyes when they are massaged into the roots). He asked me if the irritation had gone and it was before long. The finish was a bit hurried and my hair wasn’t dried off completely nor other finishes or sprays applied but I was on a bike and on a windy day that would have been wasted on me anyway. I didn’t mind that at all.
For the Groupon voucher price, which is considerably less than I’d pay at my usual local hairdresser (²⁄₃ less, I might add), I got a very professional service indeed and I certainly wasn’t made to feel a nuisance or some sort of unwelcome second class citizen for being a cut price Groupon visitor. The salon assistant and Joseph were very talkative and friendly during my stay and answered my chit chat and I was keen to leave a tip at the end, which I felt was more than deserved.
I didn’t expect 1^st class full price Knightsbridge clientelle service, to be honest and nor should you provided there is one. The price is usually well in excess of £200 per cut and colour. You should expect a competent service a nice cut and colour but don’t expect to get the ‘royal treatment’ with finishes, head massage and all the usual extras you get with a hairdressing ‘experience’ rather than a straightforward cut and colour’ particularly when their regular clients come in and their time is divided.