IKB Travel & Tours

Shocking and horrible experience with this Travel agency known as IKB, Purchased a return ticket for my mother, needed to change date therefore paid them £50 transfer fees + £25 for Administration fees, then needed to change the ticket again, however they told me it is gonna cost £145 which agreed then someone called me about two hours later saying they made mistake and the charge should be £195 which after being very disappointed by the way they are dealing with this I agreed to pay extra £50. next day I had phone call again saying they can’t change the ticket as they have made mistake again and I need to pay £285 in total just to change the ticket date! Frustrated with whole customer care and they way they handled the issue, I will NEVER use this company and I will NOT recommend them to anyone. BEWARE if things go wrong! you will not be provided with any decent CUSTOMER CARE! They are extremely incompetent.